I am leaving sprint and my touch pro..must read.

[djhes]

Originally Posted by kitts

Please be courtious to the CSR on the phone. They are really good, if you talk to them nicely. After all they are also human beings.

Most of the issues you have yelled at CSR were user error. It has nothing to do with sprint as a company.

I love my 4th sprint tp, and I am on SERO.

By the way, I am a PC and Windows 7 was my idea!

Yeah i hear you, but its really hard to be super friendly when they tell me to contact Hotmail with my email setup issue on THEIR phone. They treated me like i was an idiot! telling me my phone is may not be compatible with SERO plan, and that could be the problem...REALLY? Help me out and digg this topic, people need to know Sprint has fell off completely.

[titaniumgiant]

Correct..i was not even gonna acknowledge that with a response.

[kitts]

Originally Posted by djhes

Yeah i hear you, but its really hard to be super friendly when they tell me to contact Hotmail with my email setup issue on THEIR phone. They treated me like i was an idiot! telling me my phone is may not be compatible with SERO plan, and that could be the problem...REALLY? Help me out and digg this topic, people need to know Sprint has fell off completely.

C'mon man.. you should know how to setup the email account on an advanced phone like TP. Do not expect a basic customer service rep to know the working and setup of all phones they sell. For them, you are able to setup other emails, but not Hotmail. Technically it means, there is a problem connecting/setting up Hotmail account. Not a phone issue. They have not promised anything about FREE Hotmail setup anywhere in the contract, right? If you have searched in ppcgeeks, you could have figured out by yourself and avoided the frustration.

Again, leaving Sprint SERO for the simple frustration is s-t-u-p-i-d-n-e-s-s.

[djhes]

Originally Posted by kitts

C'mon man.. you should know how to setup the email account on an advanced phone like TP. Do not expect a basic customer service rep to know the working and setup of all phones they sell. For them, you are able to setup other emails, but not Hotmail. Technically it means, there is a problem connecting/setting up Hotmail account. Not a phone issue. They have not promised anything about FREE Hotmail setup anywhere in the contract, right? If you have searched in ppcgeeks, you could have figured out by yourself and avoided the frustration.

Again, leaving Sprint SERO for the simple frustration is s-t-u-p-i-d-n-e-s-s.

Yeah, i do know how to set it up, thats my point. I have set this up on 3 previous TP's with NO issues. and this is one of the many issues i started having with the refurb phone, it wasnt setting up like normal. you are sounding like Sprint now, im not an idiot and am very familiar with Windows mobile phones. The software update on the 4th TP made changes to the phone, this may have been one of them, i dont know. Every time i tried to connect through the email wizard, when i clicked "next" it auto routed to the internet and opened opera. i then logged into my account online, not with my phone. all other email setups are not like that.

And its the prinicpal of the matter, by the looks of things, sprint doesnt want me to be on SERO either since they kept telling me the phones werent compatible with the plan, WHEN THEY WERE.

[DMWagner]

LOL, can't select multiple emails? Welcome to the newest HTC ROM update buddy. Your phone is fine.

[djhes]

Originally Posted by DMWagner

LOL, can't select multiple emails? Welcome to the newest HTC ROM update buddy. Your phone is fine.

Is this really true, was it form the ROM update? My phone is not fine there are other issues also, but thanks.

[DMWagner]

Originally Posted by djhes

Is this really true, was it form the ROM update? My phone is not fine there are other issues also, but thanks.

What, that you couldn't set up Hotmail? You yourself said you could set up push, gmail, etc, so that rules out that the phone does not work, must have been Hotmail's problem, wouldn't ya think?

[djhes]

Originally Posted by DMWagner

What, that you couldn't set up Hotmail? You yourself said you could set up push, gmail, etc, so that rules out that the phone does not work, must have been Hotmail's problem, wouldn't ya think?

Naw, i posted all 4 of them earlier. but it randomly restarts, and the email threads arent working right either. the point being, out of box, this was my replacement for a defective phone. why should i have to reset everything and search for configuration issues for a new replacement? it has more issues than the phone i just had replaced almost. I know i could look into this and fix the issues (especially since people here have been helpful on ideas of what is wrong) but it shouldnt be my issue to fix IMO.