Asurion replacing TP with TP2

**Dr.8820** · #1 (**permalink**) 11-09-2009, 11:04 PM

Quote:

Originally Posted by KrisK91

Has anybody sent back their "broken" phones or are you guys keeping them untill they actually bill you?

once you're billed, you're done. no reversing those fees.

#2 (**permalink**) 11-10-2009, 02:27 PM

Quote:

Originally Posted by Dr.8820

once you're billed, you're done. no reversing those fees.

you sure about that?

**Dr.8820** · #3 (**permalink**) 11-10-2009, 02:29 PM

Quote:

Originally Posted by KrisK91

you sure about that?

positive. sprint will call or send an email to remind you. after that, it's charge city!

#4 (**permalink**) 11-10-2009, 03:11 PM

Quote:

Originally Posted by Dr.8820

positive. sprint will call or send an email to remind you. after that, it's charge city!

yeah but sprint has nothing to do with the damaged phone. Asurion would be the people to call and remind us.

lilbitz_1018 · #5 (**permalink**) 11-10-2009, 09:02 PM

Quote:

Originally Posted by KrisK91

yeah but sprint has nothing to do with the damaged phone. Asurion would be the people to call and remind us.

i've been wondering about this. I replaced one of my problematic ones (

) thru AE and got the refurb but still have the old one and no charge yet, also i had my refurb replaced thru asurion and they didnt even charge my sprint bill the deductible (im guessing YET)

harlem135th · #6 (**permalink**) 11-10-2009, 09:42 PM

Quote:

Originally Posted by Dr.8820

positive. sprint will call or send an email to remind you. after that, it's charge city!

Asurion will send you a text and a letter in the mail about the device. I was out of town and didnt send the phones back within the 15 day period. and they billed my account for two phones i had replaced at the same time 213.00. And once they got them they reversed the charges, but I had to wait. It took up to 2 billing cycles but Asurion did credit me back.