Asurion replacing TP with TP2 - Page 103

lilbitz_1018 · #**1021** (**permalink**) 11-10-2009, 09:02 PM

Quote:

Originally Posted by KrisK91

yeah but sprint has nothing to do with the damaged phone. Asurion would be the people to call and remind us.

i've been wondering about this. I replaced one of my problematic ones (

) thru AE and got the refurb but still have the old one and no charge yet, also i had my refurb replaced thru asurion and they didnt even charge my sprint bill the deductible (im guessing YET)

#**1022** (**permalink**) 11-10-2009, 09:23 PM

how long has it been so far that you have had them?

harlem135th · #**1023** (**permalink**) 11-10-2009, 09:42 PM

Quote:

Originally Posted by Dr.8820

positive. sprint will call or send an email to remind you. after that, it's charge city!

Asurion will send you a text and a letter in the mail about the device. I was out of town and didnt send the phones back within the 15 day period. and they billed my account for two phones i had replaced at the same time 213.00. And once they got them they reversed the charges, but I had to wait. It took up to 2 billing cycles but Asurion did credit me back.

lilbitz_1018 · #**1024** (**permalink**) 11-10-2009, 09:44 PM

Quote:

Originally Posted by KrisK91

how long has it been so far that you have had them?

I only got my replacement bb tour from asurion today but the other one has been since like 2 and a half weeks ago. maybe it'll be on my next bill. i'll see.

ghostyroasty · #**1025** (**permalink**) 11-10-2009, 09:52 PM

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

**Dr.8820** · #**1026** (**permalink**) 11-10-2009, 09:58 PM

Quote:

Originally Posted by ghostyroasty

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

it's hit or miss. you might want to read some of these pages, lots of tips.

#**1027** (**permalink**) 11-10-2009, 10:55 PM

Quote:

Originally Posted by lilbitz_1018

I only got my replacement bb tour from asurion today but the other one has been since like 2 and a half weeks ago. maybe it'll be on my next bill. i'll see.

u got a bb tour for ur TP? HA! lol i feel bad for u.
nah but what asurion charges your sprint bill or how does asurion bill u?

#**1028** (**permalink**) 11-10-2009, 10:56 PM

Quote:

Originally Posted by ghostyroasty

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

maybe i read this wrong or something, but what are you trying to do?

ghostyroasty · #**1029** (**permalink**) 11-11-2009, 01:21 PM

I really didn't like my Pre, so I swapped back to my TP... It has a crack and the screen is raising a bit on the bottom corner.
I called Asurion and They want a signed form and DL... Is that a normal thing?? If it is this much trouble, I'm just switching back to my Pre.

#**1030** (**permalink**) 11-11-2009, 01:31 PM

Quote:

Originally Posted by ghostyroasty

I really didn't like my Pre, so I swapped back to my TP... It has a crack and the screen is raising a bit on the bottom corner.
I called Asurion and They want a signed form and DL... Is that a normal thing?? If it is this much trouble, I'm just switching back to my Pre.

Did you get your pre from asurion? They require you to fill out 2 papers and fax it over to them as well as a copy of your lisence. I doubt they would send you a TP2 but if you call and tell them your screen is broken im sure they will send you a TP replacement.