Re: Asurion replacing TP with TP2
 

i've been wondering about this. I replaced one of my problematic ones (:^o) thru AE and got the refurb but still have the old one and no charge yet, also i had my refurb replaced thru asurion and they didnt even charge my sprint bill the deductible (im guessing YET)

Re: Asurion replacing TP with TP2
 

how long has it been so far that you have had them?

Re: Asurion replacing TP with TP2
 

Asurion will send you a text and a letter in the mail about the device. I was out of town and didnt send the phones back within the 15 day period. and they billed my account for two phones i had replaced at the same time 213.00. And once they got them they reversed the charges, but I had to wait. It took up to 2 billing cycles but Asurion did credit me back.

Re: Asurion replacing TP with TP2
 

I only got my replacement bb tour from asurion today but the other one has been since like 2 and a half weeks ago. maybe it'll be on my next bill. i'll see.

Re: Asurion replacing TP with TP2
 

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

Re: Asurion replacing TP with TP2
 

it's hit or miss. you might want to read some of these pages, lots of tips.

Re: Asurion replacing TP with TP2
 

u got a bb tour for ur TP? HA! lol i feel bad for u.
nah but what asurion charges your sprint bill or how does asurion bill u?

Re: Asurion replacing TP with TP2
 

maybe i read this wrong or something, but what are you trying to do?

Re: Asurion replacing TP with TP2
 

I really didn't like my Pre, so I swapped back to my TP... It has a crack and the screen is raising a bit on the bottom corner.
I called Asurion and They want a signed form and DL... Is that a normal thing?? If it is this much trouble, I'm just switching back to my Pre.

Re: Asurion replacing TP with TP2
 

Did you get your pre from asurion? They require you to fill out 2 papers and fax it over to them as well as a copy of your lisence. I doubt they would send you a TP2 but if you call and tell them your screen is broken im sure they will send you a TP replacement.