Re: Asurion replacing TP with TP2
 

So how many mentions of insurance fraud are there in this thread? :scratch:

Re: Asurion replacing TP with TP2
 

I actually had a damaged phone but had put off calling in the insurance due to being so busy lately. I called and asked and they have sent a refurb TP1 to me (vzw branded). Should be coming in today, hoping ... but not expecting ... a good surprise when I get home.

Re: Asurion replacing TP with TP2
 

how can having 6-7 phones all with the same problem constitute "insurance fraud"?the last 2 new in box lasted less than 2 weeks total?not real sure how this works.i loved the touch pro,but didnt care for exchanging every 2-3 weeks.2 months tops.

Re: Asurion replacing TP with TP2
 

anyone had any luck just emailing cs?

Re: Asurion replacing TP with TP2
 

Say the keyboard doesn't work, it's an easy problem to manufacture...

Re: Asurion replacing TP with TP2
 

Update: Just called sprint a minute ago nov 5th and they said sprint has mandated no more tp2s under any circumstances unless you own a tp2 already.

Re: Asurion replacing TP with TP2
 

yeah, they lied 2 u. Sprint does not tell asurion what phones to replace other phones with.

Re: Asurion replacing TP with TP2
 

i hope youre right. can someone just post on here if they are successful wiht getting a tp2 from now on. i think they are onto our deal

Re: Asurion replacing TP with TP2
 

The Resolutions reps at Assurion have assured me that under no circumstances can they give out a different phone than the original as long as thats what they have available. These people are not stupid they can and do read forums. I am sure they know all about this.

Re: Asurion replacing TP with TP2
 

That's what I have been thinking about!