Sprint replacing Touch Pro with Touch Pro 2!

[mulhiny]

Originally Posted by WmDuchess

this was a day after they promised me a tp2. i knew i should have got some kind of confirmation... now i cant even get a regular tp.... wtf.....

im extremely heated

Why won't they give you a TP1?

[mulhiny]

Originally Posted by ILMVVM2

Will this phone have a warranty if I have the same issues again?

A warranty is not relevant. TEP will cover any malfunction of the device on that line forever. If the phone simply fails, Sprint will fix it. If you drop, smash, water damage, etc. then it goes to Asurion and you pay the $100.

[ILMVVM2]

Originally Posted by mulhiny

I don't understand. If you have insurance you must have the $7 TEP, no? If that's the case, while the HTC Mfg warranty may be expired, Sprint is still supposed to fix anything wrong with the phone other than physical damage. That's what you pay for. The TEP is not a warranty, but insurance. Go to the corp store and ask for a TEP brochure, then hand it to the rep and say "fix my phone"...lol

Originally Posted by Talon Pro

Your warranty does not start over, unlike if you have your Wii fixed under warranty. Nintendo will start it over. So once your 12 mos is up, no more warranty.

Ok. A friend of mine is having the same issues with their phone and they haven't had it for a year. Would a replacement phone have a warranty in that case?

[ILMVVM2]

Originally Posted by mulhiny

A warranty is not relevant. TEP will cover any malfunction of the device on that line forever. If the phone simply fails, Sprint will fix it. If you drop, smash, water damage, etc. then it goes to Asurion and you pay the $100.

Okay thanks for clarifying that for me.
Will I have an issue though with the small crack in the chrome when Sprint gets it after I get my replacement tp?

[WmDuchess]

im mad because they wont give me either phone... they said both are back ordered and they dont know when they will get anymore....

Originally Posted by Dr.8820

re-read my pm!

[WmDuchess]

they keep telling me they are both back ordered.. im like then how the heck are people still walking out of the store with them.

ima call a store and ask if they have tp2 if they do ima tell them to hold it... then have my bf (the account holder and also who is way more intimidating then me) (im usually all rainbows and skittles)... and have him talk to them...

Originally Posted by mulhiny

Why won't they give you a TP1?

[TDTiny71]

Just left the Sprint store, my NIB TP2 is coming Tuesday. All I did was play real dumb and ask if there were lots of problems with this phone. They offered me the TP2 or the Snap. It was really no contest, the lady even said so.

[WmDuchess]

ima just keep my tp and ima keep hassling em... its not like you cant obviously see that my screen isnt working... ugh.. i keep getting text but i cant see them :0(

[WmDuchess]

see what i mean if they back ordered how did you walk out with an order today and earlier they told me they back ordered.. and i placed my order yesterday... ima just wait.. maybe they tryna act stupid.. so that i wont spread the word that tp2 are being held out... but come tuesday and i dont have either a tp or tp2...

Originally Posted by TDTiny71

Just left the Sprint store, my NIB TP2 is coming Tuesday. All I did was play real dumb and ask if there were lots of problems with this phone. They offered me the TP2 or the Snap. It was really no contest, the lady even said so.

[pantherdaddy27]

Originally Posted by Talon Pro

Your warranty does not start over, unlike if you have your Wii fixed under warranty. Nintendo will start it over. So once your 12 mos is up, no more warranty.

yea but she has the sprint total protection plan that will still cover it, that is what she meant.