Sprint replacing Touch Pro with Touch Pro 2!

[rgildoss]

if they tell you that the TP2 does not work on the sero they are lying to you ..it sure does ...they are trying to get rid of the SERO plans and will tell you that it wont work ...

of the lsit they gave me only 2 worked with the sero .. the tp and the snap...like i said TP2 was not even on the list ....

my guess is they have diffrent list for diffrent plans??

[halo9909]

Originally Posted by rgildoss

if they tell you that the TP2 does not work on the sero they are lying to you ..it sure does ...they are trying to get rid of the SERO plans and will tell you that it wont work ...

of the lsit they gave me only 2 worked with the sero .. the tp and the snap...like i said TP2 was not even on the list ....

my guess is they have diffrent list for diffrent plans??

my luck now is that the problems like freezing on random tasks and the keyboard worked when i went to the store last time...

[rgildoss]

well i forgot to say this and it my be important ..i do not go to the store at all because they are all stupid in the store so i avoid them like the H1N1...all my dealings were with them on the phone ...

fact the list was :

tp
snap
pre
8350 BB
and another BB dont remober the model..

but only the TP and the snap work on the SERO plans ...PFFT!!
ill just keep sending the TP back till they give me what i want ...
Im gona hold on to my sero till i can no longer keep it ..but trust me it will be a fight before i give it up!

and if they force me to get out of SERO they WILL give me a sweet deal on a everything plan ..trust me on that !

[cmajewsk]

Originally Posted by rgildoss

well i forgot to say this and it my be important ..i do not go to the store at all because they are all stupid in the store so i avoid them like the H1N1...all my dealings were with them on the phone ...

fact the list was :

tp
snap
pre
8350 BB
and another BB dont remober the model..

but only the TP and the snap work on the SERO plans ...PFFT!!
ill just keep sending the TP back till they give me what i want ...
Im gona hold on to my sero till i can no longer keep it ..but trust me it will be a fight before i give it up!

and if they force me to get out of SERO they WILL give me a sweet deal on a everything plan ..trust me on that !

They'll have to pry my SERO from my cold dead fingers... I can understand why they want to get rid of them. I pay LESS THAN HALF of what my colleagues on VZW pay for pretty much the same thing. If I were Sprint I would be wanting $80 bucks a month out of me, not $36.

[Scoob]

Originally Posted by rgildoss

if they tell you that the TP2 does not work on the sero they are lying to you ..it sure does ...they are trying to get rid of the SERO plans and will tell you that it wont work ...

of the lsit they gave me only 2 worked with the sero .. the tp and the snap...like i said TP2 was not even on the list ....

my guess is they have diffrent list for diffrent plans??

Interesting thought, anyone with SERO getting TP2 upgrade options?

Sprint saying the TP2 is not compatable with SERO is sad. I don't know if they are just flat out lying or just don't know enough- both options are pretty bad for Sprint.

Either they hire liars or misinform their own employees...

[slypher]

Originally Posted by Scoob

Interesting thought, anyone with SERO getting TP2 upgrade options?

Sprint saying the TP2 is not compatable with SERO is sad. I don't know if they are just flat out lying or just don't know enough- both options are pretty bad for Sprint.

Either they hire liars or misinform their own employees...

I have Sero, they switched me to the TP2 with no problems....let me make sure i still have my plan

EDIT: Still have Sero, pic below Got worried for a sec, I didn't check until i read this thread.



-s

[halo9909]

This is different so if I bought a palm pre from ebay nothing with sprint could i activate it on a sero line?

[Kane3162]

TOTALLY wrong place to ask that question, seriously... however i will try to answer, if the palm pre is SPRINT branded and CLEAN, i think you can (dont quote, as i dont remember if the pre is one that required a special data plan) but not sure about the sero specifically



back to the topic, I have called and called, its on backorder like crazy, going to different stores isnt going to help you at the moment, i just call the support line once a day or once every other day and ask if the touch pro 2 is in stock, its been backorderd for the past week+ i have tried (different for total-protection as their stock is separate from sprint)

NOW if someone can post here when they are no longer backorderd! OR! asuerion no longer has any TP's to send out then im sure those of us with TRUE TP issues (my next will be my 6th one unless i get the TP2, 3keyboards, 1screen, 2overheat+RANDOMshutoff) can get ourself's a TP2

keep in mind i personally wouldnt mind keeping the TP except for the fact that it never seems to last more then a month before it breaks and i take SUPREME care of my tech (the invizishield guys will no longer replace my phoneshield, i have a hard shell as well and i have stretched the ouch to fit the phone+hardcase inside)...

Mogul > TP for me... i know others had worse luck with the mogul but i only ever had 2 replacements for the Mogul... the screen and its huge white spots... (on a note... a piece of electrical tape on my 3rd to make sure this didnt happen, between the screen and the circuits that lay on the back prevented my 3rd from having the huge white spot on the screen as well!)


GG GL HF

[tok]

Ok guys, here is another update... As you might remember my local store (3rd party repair center) promised me a TP2 since a month ago, to then deny that it ever happened. Well, today I walked in to a REAL Sprint Store (just 5 minutes away from my local store!), explained the issues with the phone, and the tech immediately told me that the Touch Pro is known by Sprint to be a "defective handset" and that I "must" upgrade to a TP2, Blackberry, or some other non-touch HTC phone (he didn't even give me the option of a regular Touch Pro). I chose the TP2 expecting the usual "out of stock" once he checked... but he put the order through with no issues, and told me the store will receive the replacement after the holidays for me to come and pick up. He also gave a printed Sprint receipt showing the Touch Pro 2 as a replacement and a case number.
Now I DO think that it actually makes a difference which store you go to. I saw with my own eyes when my local 3rd party store showed me the out of stock message for all level 4 and 5 replacements for the TP2. I guess that real Sprint stores can order from a different source, maybe the retail one? Will post back once I get the actual phone next week!

[aznajoe]

Originally Posted by tok

Ok guys, here is another update... As you might remember my local store (3rd party repair center) promised me a TP2 since a month ago, to then deny that it ever happened. Well, today I walked in to a REAL Sprint Store (just 5 minutes away from my local store!), explained the issues with the phone, and the tech immediately told me that the Touch Pro is known by Sprint to be a "defective handset" and that I "must" upgrade to a TP2, Blackberry, or some other non-touch HTC phone (he didn't even give me the option of a regular Touch Pro). I chose the TP2 expecting the usual "out of stock" once he checked... but he put the order through with no issues, and told me the store will receive the replacement after the holidays for me to come and pick up. He also gave a printed Sprint receipt showing the Touch Pro 2 as a replacement and a case number.
Now I DO think that it actually makes a difference which store you go to. I saw with my own eyes when my local 3rd party store showed me the out of stock message for all level 4 and 5 replacements for the TP2. I guess that real Sprint stores can order from a different source, maybe the retail one? Will post back once I get the actual phone next week!

Well went to a local non corporate store today and they were also able to order the TP2 to replace my defective TP. I have more then one line with TP that are defective so I also called the 800 number and asked for tech support. Told them what was going on and they told me they were going to ship me a TP2. So I have 2 TP2 on the way. Hopefully they come after thanksgiving...something to be thankful for...