Originally Posted by sah0724 (Post 1593287)

My phone is beginning to fail me, the screen goes black at times and then turns back on, also the slider is bending a little to the right when I close it. I have no insurance and sprint won't help me out, they want me to upgrade my phone and sign a new contract.

Originally Posted by iredline5 (Post 1593295)

Thats why you need to have insurance on these phones. How long have you have the phone active on your acc? and are you the original owner?

Originally Posted by knexx (Post 1595303)

After taking a TP2, does sprint want the TP back?

Originally Posted by kosi718 (Post 1598380)

I wasnt successful because I didn't purchase the phone through sprint itself.

Shucks

Originally Posted by hockeyman12c (Post 1598393)

I purchased mine on ebay. Now I have a TP2.

Originally Posted by typo lad (Post 1587543)

My TP has been getting really, really hot lately, to the point of my noticing it through my pockets. Was able to arrange an advanced exchange for it, and the woman even asked "Now, are you looking for a different model..?" I told her I would take whatever. She put me on hold and said there was a TP coming my way.

Here's hoping it's really a TP2, but ah well.

Originally Posted by talz13 (Post 1599859)

I just got an email from sprint today offering to add TEP on my account (even though I haven't had it with this phone in over a year), so I think I will!

Originally Posted by ajskhan

Do I need to lock my phone/flash to stock rom for this?

Originally Posted by Joeseph Mother

Really starting to hate sprint's lack of training they seem to give their associates. Went to a sprint store, about to get my 3rd TP in a month, they said it has to be the same kind of phone, they can't get another one. I knew from this thread that was BS, so I called sprint, was told they could do it, transferred me to 3 or 4 different departments where I was given a different answer each time. Nobody there knows WTF is going on I guess.

Originally Posted by sah0724 (Post 1607164)

I finally got TEP on my TP. I do have a crack in the shell at the bottom of the phone and I'm wondering if TEP will cover it.

Originally Posted by radar369 (Post 1303316)

EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
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Status
=====================================
People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
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Phone Condition
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If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are! :laughing6:

Originally Posted by zfactor (Post 1607511)

well just added the march special to the tp here's hoping i get a tp2.....

what is really the best way to go about this? over the phone, in store etc?? what gives the best chances. our local corp store (and i hate to say this has a bunch of a-holes there) i HATE dealing with them. i would much rather over the phone but if its easier in store im walking in.

can someone tell me whats normally the best "issue" to have. my own tp has all kinds of problems. my wife's is physically damaged so i know ill pay the deduct for it but thats fine but mine cuts out, bad reception all the time where my vouge was awesome, gets hot doesnt slide right anymore etc its just terrible. hers actually was fine till i dropped it on her by accident she had no issues with hers lol..

Originally Posted by mykie (Post 1607540)

Physical damage, you'll have to go through Asurion.

Originally Posted by sah0724 (Post 1607758)

How much is it? I have a crack in the plastic housing on the bottom but the phone works good still.

Originally Posted by talz13 (Post 1619917)

Is it easier to hunt around sprint stores for a week or two, hoping to come across that lucky one that will replace it with a TP2, or pay asurion and get a replacement? Can you even get a TP2 from asurion? 'cuz a week of my time is worth a lot more than $100.

Originally Posted by talz13 (Post 1619946)

Also, does it have to be a "repair" store, or can other sprint owned stores do this as well? The only local repair store is pretty far away. I'll take a drive out there if I have to...