Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Just took two tp's into a service center, tech was about to order me a tp, I asked if there are options, he replies "yes." He gave me about 7 different options, I heard TP2, got a big grin on my face and I said...You order now!.....Don't give up people, it took me almost two weeks to find the right 3rd party store to be willing to do this! Corporate didn't even want to do it, and even some 3rd party people lied to me and said they took the TP2 out off the Wel list...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Well I lied to them and said my keyboard didn't work, but I really messed with the registry files to break it. They didn't hardboot it so they told me come get my touch pro 2 tomorrow, but after thinking about what I have done and with my church background I am not going to get it this way. So I will wait until my phone really break.

Touch Pro 2 on its way but. . . .


Okay, I sold myself short.

I decided I didn't want to screw around with it anymore and accepted a "reconditioned", (not refurbished"), Touch Pro 2. I am very suspicious about that though. (More on this later)

Contrary to the above poster's church background comment, I think this is poetic justice for Sprint. Sprint turned out a crappy product and instead of recalling them and giving us TP2s or requiring HTC to improve the design and give us redesigned TPs, they just keep shuffling crappy phones among us.

I have been through 4 Touch Pros (less than many) and the one I have has all kinds of issues that re-flashing won't take care of. I tried about a month ago (before the program) to get a TP2 but Sprint wouldn't budge. I am glad I caught the posting when I did.

I had both Asurion and Sprint agreeing to give me a TP2 when they came "back in stock". However, I am impatient and decided to call again and this guy just happened to find that "one" TP2 to give me. . . . . . So I sold out.

Anyway, as to the "reconditioned" issue, if there is ANYTHING wrong with this TP2, I have a feeling it will find a watery death within a month or two. If it has a single dead pixel or doesn't have that crisp new phone feel, IT WILL DIE. BUT NOT INTENTIONALLY. I just have two modes, 1) careful as if it were my own daughter but made of China and 20 RECKLESS DESTRUCTION OF PROPERTY. I work around a lot of water fountains, have water on my desk all day and etc.

Oh well, it can't be any worse than my TPs. Time to start buying accessories. I will miss my Kitchens and ROMs though.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Some people are just dumb.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yes got my NIB TP2 today. Ordered it through Asurion and Sprint CSRs credited my account for almost all of the deductible.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

How did you get them to do that?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

blowjob

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

TMI dude.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I'm somewhat new to Winmo, but wasn't it the Mogul that all of a sudden had problems when the Touch Pro came out so everyone could get one? And wasn't this one of the reason the insurance deductibles went from $50 to $100?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

QFT

For the record, reach-arounds work too

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

rotfl, lmao

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Meh, got mine today. No charge at all. I am happy. I gave the Sprint guy a free copy of windows 7 to boot for being a nice guy!

Going to miss you all in the Touch Pro forums. Off to Touch Pro 2 forums.

Cheers,

Mikee

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Today my TP dropped out of my pocket and down a flight of stairs. The back broke off, the touch on the screen no longer worked, and the bottom row of the keyboard was dead. I've had it for about a year and it was already a little ruff on the outside but still worked fine, up until the tumble that is. Fortunately I have full insurance, a no brainer with the old SERO deal.

I took it into our local corporate store, Cheektowaga, N.Y., and the guy asked me to come back in about an hour so they had time to look it over. When I went back, they handed me a brand new boxed TP, not a refurb. They offered to transfer my data from the dead one to the new one. I told them I only needed the SD card since I sync daily. While the guy was writing down the ser#s and such, I told him I had heard the TP's were being phased out. He told me that they have a lot of parts and brand new models still in many stores so they are trying to run those out first before they offer other models. He also told me that he thought they would be obsoleted by Feb 2010.

I really can't say I'm upset at getting another TP, especially a new one. My old one did every thing I asked of it except fly:laughing6:. If it gives me another year or more, maybe I can get an even better phone than TP2.:-$

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

My story's long and confusing... so the short version. Been sent to a non-existent repair center, store 4 1/2 hours away.... told to flash the rom update, back to local corp store... with them finally agreeing to replace w/tp2, one catch... you guessed it, OOS!!! since the reflash of rom my radio started losing signal repeatedly and data connection would crap out. finally got tired of it all... called retention who hooked me up with tech support mgr... he then told me all he could do was replace w/ tp 1... but would be happy to send an email explaining my situation to a store manager... I had him send to dif store 1 hour away. When I talked to her she was the first very friendly Sprint rep who was interested in helping. and wonder of wonders offered the tp2 as a replacement. by the end of the phone call she gave me a warehouse ticket # saying it was for a tp2, here in 3-5 biz days... wahoo!! Patience and civility prevail again!!


By the way, thanks to OP.. and all who had positive input... helped a bunch!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Has anyone been able to get their TP replaced with a TP2 around the South Elgin,IL area? I tried at the st.charles and south elgin stores and they said the TP2 wasn't a option.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

any success stories in phoenix Az area?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

The message I have got the past few days is:

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yeah I got that right now.

When it was working every time I log in and check for it, it always just gave me 4 locations to the nearest stores around me to take it into.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I'm so frustrated by my local store. They're sticking to the WEL list, requiring that all priority 4 phones be unavailable before moving to priority 5. I have legitimate problems (I've burned through 4 batteries in the past 3 days, front buttons are broken, radio signal is pathetic, overheats). They keep trying to tell me the Snap and Treo Pro are comparable. I strongly disagree. So, it's just a waiting game now for a returned or refurbed TP2.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I tried yesterday and they are offering refurb TP1 so if thats what you want then you'll get a TP1 overnighted to you I believe

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I got mine replaced in Gurnee at Gurnee Mills, but that's probably farther than you want to go. Also, it didn't sound like they were doing it too often from the way the rep was talking while activating it for me. For the record, I didn't even ask for it. They offered a few options including the TP2 so I took it.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

My girls TP vibrate feature has been dying (i like to kid her about her vibrator dying) so off to sprint last night. They couldn't fix it so told her they would replace it with any phone. She will have her TP2 on monday...... So if you are near crossgates mall in Guilderland, NY (near albany, ny) they are not giving TP replacements, the manager (joe i think it was) if letting you replace it with anything.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i called my guy this morning and in stock and will be here monday!!!! in michigan on union lake rd in union lake. woo hoo!!!!!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Here is my story, I think it is worth the read.

So on Monday I was using Google maps as normal when I was driving. My screen started acting up. It was showing the info on the wrong side of the screen. The top part would be on the bottom, the bottom on the top. The left on the right, the right on the left. Basically it looks like a jigsaw puzzle and would go back and forth. I looked around on ppcgeeks for a solution and could not find anyone with a similar problem. Most users thought it was hardware issue. (I tried stock os).

When searching a saw this threaded called…. TP1 for TP2. Read it, and said woaah, cooooool. I don’t have TEP but the phone is under manufactures warranty. I bought it one eBay in May. After reading almost all the posts regarding the exchange, I wasn’t sure that if I would be able to get the tp2 (so many users tried, and were able to get it, but others were not able to choose the tp2 and replacement, others could not get it because it was out of stock, and so on).

Yesterday, I decided to give it a shot. I went to the only sprint store in a 50 miles radius here, and said my phone is glitching up with the screen. They checked, yes still under warranty, so repair won’t cost anything, but it will take over an hour. I say okay and leave. I come back 2 hours later , thinking to myself, okay if they think they phone is defective, they will prob try to order me another tp1, but ill ask for another phone, then they will prob offer a snap, or bb, and I would have to say those phones don’t match to my old phone…yada yada. I walk in and ask on the statues on my repair, the guy takes my eticket goes to the back, comes out seconds later and states “ you’re in the we are going to order you a new replacement phone- touch pro 2”……………..(at this point my mouth dropped(in my head))…..”Where do you want it shipped to your home or here?” I say home, he gives me my old phone, says it will be a couple of days and to make sure I sent the old one back. And that’s it!!! I then left.

I was sooooo surprised how little effort I had to put into getting this new phone. I thought I would have to arguing my way through, but it was just handed to me. Boy was I happy when I walked out. Thank God, is all I have to say.

So ya, that’s pretty much it, waiting on my new phone now.

Ps I the sprint store is in West Springfield, MA.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Congrats!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

FINALLY! Someone else in MA! I have the tech at the store in Framingham checking the stock for me, but that's still for priority 4 (return or refurb). Is yours going to be NIB (new in box)? Maybe it's worth a shot heading out to West Springfield on the Pike.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

NEVERMIND! I literally got a call from my tech as I was hitting submit that my TP2 will arrive on Monday. Will be a priority 4, but chances are it'll be a return since it's so new. Yay!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

damn, nashville, store 1, turned down, rep said no go on getting one..... gonna move on to another store.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I still dont know what to say.. That is a AMAZINGLY LUCKY STORY... Only thing I have gotten was to keep the stylus from my old phone when they ordered me another TP1 cause I didnt want to accept a downgrade.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Apparently the Priority 4 (REC/RET) TP2 is in stock in the warehouse. Just got a call from the tech in Framingham, MA who ordered one for me.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

yeah thats way to far for me, but its good to know anyway just in case I decide to stop at gurnee I do go once in a while.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Thanks so much for this post! I just called my store back and had the tech check and sure enough the TP2 showed up in the list for replacement. He was able to order them for me and my wife and he should have them on Monday! I'm not getting excited until I actually get them, but I'm optimistic about it.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

damn, guess i should have waited two more days. oh well, i've got a working tp.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Just got off the phone the advanced support and apparently the warehouse is in fact restocked! Had my order placed (verified I was actually getting a TP2 sent out) and my order should be here within 2-3 days.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Called my tech person...they said that there is nothing available yet...????

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I was just at my store, the rep was very friendly, gave me the TP2 option... but once he tried to order, he said it's OOS and that he will try during the day to see if there are any more coming... Did it go OOS so fast already?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

That is strange? I literally just got off the phone about 40 mins ago and had my order placed. When I called I got the automated message about high call volume and I was on hold for a while. I doubt they are out of stock already but I know alot of people are calling now.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i just got off the phone with a guy and he saw the phone went to order...oos. ftmfl! he said i could keep checking with him tho.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

A friend of mine just left the store also and he said they are OOS again. I guess I must have just gotten lucky.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I have been trying the advanced exchange every day for the past week and keep getting the same message. I dont know what the problem is I used the advanced exchange back in January to get the Touch Pro I have now. Does anyone know of a phone number I can call or email address that will ship me another Touch Pro? I'm not too concerned about getting a Touch Pro 2 right now. I will be happy with a Touch Pro that doesn't shut off every time I hang up a phone call and that doesn't have me on roaming all the time even when I am in an area that has full Sprint coverage.