Originally Posted by wonkalow (Post 1240498)

I don't see how you guys had any luck. My phone has a ton of genuine issues, not the least of which is that the keyboard doesn't work. Ive been through 4 TP's

Ive been to 6 stores.

One told me that " The TP2 wont be coming back in stock anytime soon, if at all, there are major defects and they probably wont be releasing the phone to stores"

One told me upon giving them my ticket numbers given to me by a sprint rep on the phone "These are fake and just random numbers you wrote down"<--- this didnt go very well, I told the guy off and walked out. Called up sprint and complained, and they really didn't care.

One told me "Sprint in no way would ever replace the TP1 with the TP2" that im wasting my time.

3 or 4 told me that if I DO want to see if its in stock, I have to go through the ENTIRE process over again of them checking my phone, telling my long story etc to get to the point where they see the list of WEL phones.

3 separate people Including a supervisor over the phone told me that sprint phone reps in NO WAY under ANY circumstances can issue TP2's, even if they wanted to. That they don't even have the ability.

One told me that The Refurbs are out, but corp rules state that in an advanced exchange even in this situation that "Theres no way Im even remotely allowed to give a new TP2 for a TP1"

And finally, last but not least the many many many

"yes, the refurb TP2 is in stock." I get there to find they lied.. yet AGAIN.


Sprint is by far one of the worst companies i've ever had to deal with.

Originally Posted by scully1485 (Post 1240749)

I passed by my local ASC and they informed me that the list of phone you can swap out for are all the blackberries, touch pro 1, Palm Pro, and the snap

Originally Posted by toviaheli (Post 1240783)

For What It's Worth:

I stopped in at my local 3rd Party Retailer and spoke to the manager, who is a friend. He said that Sprint has disabled the option for them to upgrade the Touch Pro through TEP. The only options available for the foreseeable future are the TP1, Palm Pro, Snap and Blackberry. When they asked Sprint why they weren't able to get much of an answer, however, I do believe I have one.

I additionally spoke to a friend of mine who works at Sprint Corporate HQ. He said that there has been so much fraud with people trying to upgrade for free that they had to put a stop to it. The TP2 has a sim card and for that reason, it costs Sprint more money--as in they loose money--every time they switch someone from TP1 to a TP2.

Like I said, accept it or not as an explanation. It it up to you.

Originally Posted by p0fell0w (Post 1240885)

i'm glad they were out of the tp2 when i went in b/c i picked the bb tour...and i'm loving this blackberry alot more then my touch pro