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Re: Sprint replacing Touch Pro with Touch Pro 2!
figured i would grab a six pack of some bud lights tonight and call tech support to try to get my tp2, and after 15 minutes i would say it has been a successful evening! now i can have my brew, and celebrate instead of having to mess around with my tp1.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
What phone are they replacing your phone with?
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I've been reading all of the stories about how to get a 2 from the 1 for a while now and finally my Touch Pro1 bit the big one. No communication with the servers even after the flash back to stock and relock. Spent an hour on the phone with CS, we will see what happens in the morning when I go to the service center.
Wish me luck. :silent: |
Re: Sprint replacing Touch Pro with Touch Pro 2!
I've had my TP for almost a year now and just recently built up the courage to flash MightyRom onto my phone. But, just recently my TP has been acting up much like how a lot of the people here have been describing it (glitchy keyboard, freezes when trying to answer calls, overheat, chrome edges etc). I was thinking about going to the repair center to have them look at my phone. Would it be an issue if I go to them with a flashed phone and that it has almost been over a year since I got my phone?
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I've been following this thread since the beginning. I'm on my 4th TP1. What finally got the ball rolling in the right direction was a 40 min battle on the phone (some assertiveness, not rudeness) with Tech Support after calling *2. They were very reluctant initially but agreed on the TP2. But, even then, all they did was note my account to order me a TP2 if my phone couldn't be fixed IN STORE. Took it into the store and they said they can't fix it but ALSO can't order a TP2!
So called tech support when I got home. Explained to them what happened and she said, that it is not true that corporate stores can not order TP2's. So she puts me on hold and calls my store. Comes back a few minutes later and says she had the manager put an order in for me. I asked for a confirmation number and she was unable to give me one since it was the store manager that processed the order. So I called the store and the guy on the phone said they were unable to access the order info. But said he's guessing I should get it on Wed.... We'll see what happens but it sounds like I got FINALLY got one. I'll believe it when its in my hands |
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