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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

shad0w77 01-11-2010 12:51 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
anyone know why a corporate store wont replace it w/ anything but a TP but the smaller stores will (but they are all backordered)?

clockcycle 01-11-2010 03:35 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by shad0w77 (Post 1478589)
anyone know why a corporate store wont replace it w/ anything but a TP but the smaller stores will (but they are all backordered)?
My dealings have been only with Corporate stores. It's hit or miss, they can't offer you a replacement for something that their system doesn't show as being an offer, regardless of which type of store you go it..

pete111 01-11-2010 03:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Anyone with luck in the Atlanta area. If so, which stores?

Thanks.

jimbob1000 01-11-2010 04:18 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Sprint has TP2's back in stock. I called last night and got a replacement for my TP that's been overheating and freezing thru my $7 plan.

shad0w77 01-11-2010 04:33 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by jimbob1000 (Post 1479318)
Sprint has TP2's back in stock. I called last night and got a replacement for my TP that's been overheating and freezing thru my $7 plan.
who did you call? I just got off the phone with *2 and the Order Status number, both of them basically said to f**k off when asked if they have the Touch Pro 2. I even explained that an authorized service center said I can make the exchange.

shad0w77 01-11-2010 04:35 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by clockcycle (Post 1479178)
My dealings have been only with Corporate stores. It's hit or miss, they can't offer you a replacement for something that their system doesn't show as being an offer, regardless of which type of store you go it..
they told me the ONLY phone it can be replaced with is a Touch pro. Meanwhile, the smaller authorized repair center listed off like 5 phones....

shad0w77 01-11-2010 04:37 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by pete111 (Post 1479236)
Anyone with luck in the Atlanta area. If so, which stores?

Thanks.

Any luck in the New York City/Long Island area??

jimbob1000 01-11-2010 04:51 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by shad0w77 (Post 1479358)
who did you call? I just got off the phone with *2 and the Order Status number, both of them basically said to f**k off when asked if they have the Touch Pro 2. I even explained that an authorized service center said I can make the exchange.
I called customer care and spoke with advanced tech. I explained all of the issues my phone was having and that i have been into the service center about 3-4 times. The young lady on the phone said she would switch it out for a new (refurb) unit, when she came back on the line she said we don't have any TP and I will have to swap for a different unit. I started think please not a palm (LOL). then she said i could get a TP2 and I said yes, i'll take it. I never asked for a TP2 or demanded one.

that's my story.

JIM

coolguy949 01-11-2010 05:16 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I called Advanced Tech and they directed me to a repair store. There isn't anything they can do over the phone.

head honch 01-11-2010 05:37 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by shad0w77 (Post 1479371)
Any luck in the New York City/Long Island area??
i just got off the phone w/ the store on 72nd street and amsterdam they just ordered my replacement like 15 minutes ago it looks like they can order it from warehouse now...i was told i should have it by tomorrow or wednesday


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