Re: Sprint replacing Touch Pro with Touch Pro 2!
 

read post # 1455-page 146.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

anybody know any changes to the wel list?/

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

current list:

UTStarcom Touch Pro 2 (OOS)
UTStarcom Touch Pro
HTC S511 Snap
Treo 850 Pro
RIM BB 8330 Red
RIM BB 8330 Titanium
RIM BB 8330A Inferno
Palm Pre

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I CALLED YESTERDAY !
the TP2 was NOT on the list ..and because i have a SERO plan i can only get the TP ....i HATE SPRINT ...i got inot a big fight with them yesterday ...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

It is on the list. A technician showed me the list last night and the TP@ is out of stock.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yeah, sprint told me I had to change out of SERO to even buy the TP2...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

they lied to you. the tp2 is on the list, just oos for refurb replacements. and yes they will exchange your tp for tp2 even if you have sero. the trick is they have to be willing to do it =/ some stores are willing, some arent.

theres no consistency. no magic number of previous exchanges or repair services. no specific store type, corp or asc. some will do it, some wont.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

After my two week ordeal and Sprint replacing my third TP with a new in-box TP2 (out of the blue), I made sure to ask them about a dozen times if this meant that my plan would be extended or if I had to change from SERO, I was told repeatedly no on both counts.

I receieved an email from them last Monday:

Dear SANJAY,

You recently made some changes to your account, so we're sending you an updated overview of your services. It is our way of ensuring that we understand your selections accurately, that your account is in perfect order and to make sure we have a record of everything included in our current service agreement.

Please keep a copy of this for your records.

Now it's easy to check out your updated account information at sprint.com/mysprint.

If your needs change, the Right Plan Promise allows you to adjust your plan anytime without renewing your contract.

Also, talk to an eChat representative about any questions you may have with your account.



Account Holder Name: NAME REDACTED
Account Number: ACCOUNT NUMBER REDACTED
Service Agreement: Subscriber Agreement




Phone Number: NUMBER REDACTED
Phone Model: PPCT7380SP
Service Agreement Start Date: 12/29/07
Service Agreement End Date: 12/28/09
Early Termination Fee: up to $200

An early termination fee of up to $200 may apply
to each line on your account if you cancel
service before your service agreement end date.


$30
*Service Plan Monthly Charge does not include charges
for any additional services.


SERO F&F 500

Cogito Ergo Sum, I am able to get out of my contract and/or stay on SERO with the TP2 with Sprint. Granted this took moving heavens and earth to do but it finally happened in the end.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

There was no hesitation in replacing my TP with a TP2 at my local repair store. The tech said he would not be able to fix it and ordered me a TP2 without even offering me anything else. When I picked it up the guy at the counter said I was the first person he knew of to make the trade. He was going to try and trade his TP in. Definitely a your mileage may vary situation. When I talked to the folks in advance replacement on the phone they said they were not authorized to replace a TP with a TP2, so I would head into the repair center and not even try to get it done over the phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The repair center the first time I went in, told me flat out they could only downgrade me or give me a refurbished TP. The guy at the repair center (some assistant manager) accused me of making up some list that "all you people seem to have come up with from somewhere".