Sprint replacing Touch Pro with Touch Pro 2!

[Abicio]

Originally Posted by snowglyder

Nothing in Tucson. I'm on my 5th TP. The last one didn't even get data, and I didn't receive calls or text messages, only voicemail notifications 4 hours after the fact. Worse one yet. Just got the replacement (refurb) yesterday, after waiting since last Wednesday! I had Sprint credit my account for the lost service, but it's a real pain not being able to receive calls or anything. It wasted a lot of time not being able to contact people.

This one still gets hot and the screen is raised up slightly above the bezel. I can press it back in, but it comes back up. At least I can get calls and data now. I'm not sure what to do, because I'm afraid of Sprint replacing it with a less functional refurb TP.

Oh and get this, I talked to an Accounts Manager (ended up getting disconnected) but she was trying to tell me that Sprint did me a favor by looking at it because they normally charge to do so. I told her that WTF do I pay for insurance, where half of it covers tech support, and the other half covers lost or damage?! She didn't have any response to that. She also tried to tell me to deal with HTC for warranty. I can't believe that every time I call in I get even worse service than before. I really wish I could find a plan to compete with my SERO pricing (or even close), then I would leave.

Thanks for the info. I'm in the same boat. On my 4th refurb TP and the local Sprint Corporate store is no help what so ever. They just hard reset and send me away even when I can actually show them the problem is still present.

[Hidavi]

Yeah, I'm a SERO customer and I got my TP exchanged for a TP2.

[Scoob]

Originally Posted by Hidavi

Yeah, I'm a SERO customer and I got my TP exchanged for a TP2.

Well, my TP over heat twice and then hard reset. I called and am being sent to the store b/c the last TP replacement was within 30days.

I think I'll wait until the Black Friday madness is over first...

[CoryNat]

Not sure there is any rhyme or reason to it. I called Sprint last weds to get a replacement sent as my kb went out. They sent me a refurb and the screen has splotches all over it. Called to ask them to send another and they said they did. It did not show up, so I called back. They see the notes of the tech but no 2nd order. Then they tell me they cannot send me another. I must go to a store. I argue to no avail. Finally give up and go to the store. Tell the guy I am sorry for taking up his time and all I need is a replacement phone. He tells me he is just going to order me a TP2. I did not ask or expect it. I like the tp and would have been fine with the refurb if the screen was OK. It really makes no sense. They refuse to send me a refurb tp and I end up with a tp2. Go figure. Needless to say, all is well that ends well.

[tc3jg]

Ive been gettin my replacements from asurion and actually after my 4th refurb doing the same crap. I have issued me a tp2...but what sucks is they have to still get the last tp I had in the mail and my stupid self put it in the ups drop box instead of mailing it out usps...ugh this sucks I hope they get that sorted out quick so my tp2 can be on its way. but who knows with these holidays....

o yeah when they gave me my options on replacements they said the htc snap, palm pre, and tp2 of course you know what i chose.

wish me luck and good luck to you peeps.

[austerville]

Originally Posted by tc3jg

Ive been gettin my replacements from asurion and actually after my 4th refurb doing the same crap. I have issued me a tp2...but what sucks is they have to still get the last tp I had in the mail and my stupid self put it in the ups drop box instead of mailing it out usps...ugh this sucks I hope they get that sorted out quick so my tp2 can be on its way. but who knows with these holidays....

o yeah when they gave me my options on replacements they said the htc snap, palm pre, and tp2 of course you know what i chose.

wish me luck and good luck to you peeps.

I'm assuming you had to pay $100 deductible with that?

[Abicio]

That's interesting. I was told to call Asurion for replacement by retentions as well. I called and was asked their 3 questions: did you drop it, was it lost/stolen, is there water damage? Since I answered no to all 3 questions, I was told that they have to cancel my claim. She explained, and tried to be nice about it, that Sprint's telling me to call Asurion for replacement was basically insurance fraud. Their service only kicks in when its not mechanical/electrical malfunction.

[snowglyder]

Originally Posted by Abicio

That's interesting. I was told to call Asurion for replacement by retentions as well. I called and was asked their 3 questions: did you drop it, was it lost/stolen, is there water damage? Since I answered no to all 3 questions, I was told that they have to cancel my claim. She explained, and tried to be nice about it, that Sprint's telling me to call Asurion for replacement was basically insurance fraud. Their service only kicks in when its not mechanical/electrical malfunction.

What about for people who actually pay for TEP? The $7/mo goes towards both insurance and technical issues. So who is suppose to deal with the technical issues? Sprint?? They seem to be dealing with people the same, whether they pay for TEP or are in warranty (I'm covered both ways in my case).

[Abicio]

Originally Posted by snowglyder

What about for people who actually pay for TEP? The $7/mo goes towards both insurance and technical issues. So who is suppose to deal with the technical issues? Sprint?? They seem to be dealing with people the same, whether they pay for TEP or are in warranty (I'm covered both ways in my case).

I'm not entirely sure, I pay the $7 as well. I believe Sprint deals with technical issues regardless. If you pay the $7 you dont have to pay the fee associated with fixing the tech issue. If you don't have the insurance, you have to pay a fee for Sprint to repair.

[tc3jg]

@Abicio


NO this is only true if the phone they have given you as a replacement is not at fault. so if sprint gives you a phone and its junk then no you have to go to sprint to get another. but say you lose it and you talk to asurion and they say ok we will give you a replacement tp for the 100 deductable and you say ok.....then the tp they gave you starts acting up ...you can call them back within a year and they have to replace that phone for free and if they dont have them anymore give you something of equal or greater feature/cost. In my case they replaced 4 of my tp after the one I lost and non of their replacements worked so they said they would ship me out a brand new tp2 at no cost. Soon as they recieve the previous phone I was suppose to send back ....might be a while for that because my dumb self put it in the wrong drop box ups instead of usps.