Re: Sprint replacing Touch Pro with Touch Pro 2!
 

They have been on backorder since Thurs/Fri

By Saturday they were fresh out.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I thanked ya for it.
I kept thinking of that youtube about unicorns and candy mountain or something like that...

BTW- my TP doenst have anything wrong with it so when you are tired of yours, you can ship it to me:)

yep slow day at the office...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

how are they ordering you TP2s?? I am always getting the run around "They're out of stock" grrr

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

mine was ordered sunday picked it up today, brand new in box tp2

dhrp

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

got the call at 3pm my tp2 is waiting for me at sprint...will give an update on a refurb and such when i get back. flashing back to stock and relocking now =)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Took my brothers tp to get it replaced because the phone thinks there is a headset plugged in at all times and will not produce any sound in conversation. Take it to sprint, they take it apart to take a look at it, say it has corrosion on it and water damage. Even though both of the water indicator strips are still flawless. Red flagged the account so now it can only be replaced by insurance. Is this just a bunch of b.s.?

Also at the same time there was a lady in there with her son and he was on his 3rd tp in 3 days! She had paid full retail for it a couple months ago and wanted a phone that works! All they would keep offering her is a bb tour or palm treo pro. I told her about tp2 upgrade but she didn't really understand what i was telling her and her son was getting embarrased, they ended up sending her to the other side of town for them to deal with her. Why they didn't order her a new one I am not sure, but I will not be going there anymore to that repair center.

But anybody have any thoughts on the b.s. condensation issue? Can they really void any warranties if the water strips haven't been tripped?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I don't know how all of you are finding success with this. I tried e-chat, no luck, email, no luck.... then I called and talked with them forever. They offered me the Curve, the Tour, and the Treo Pro. I wouldn't mind the Tour except for a plan change. NO! I am sick of this friggin phone and just plan to sell it when I cave and can get an iPhone. My boyfriend has one and if we go to look something up he can do it in seconds and I'll be waiting. Look up a phone number and he will have it before my sprint nav is even logged in. I have full signal strength and 3G, the speed tests are fine, I don't get it. WTF? I am getting dropped calls all the time which NEVER happened with my 1st defective one and this is a recent issue resolved by resetting but it reoccurs. For a time I couldn't even make any calls without getting an invalid error on numbers I have called hundreds of times. The GPS chip is all effed up, cmon, I have had to make so many U turns it isn't even funny. Voice mail announcements, forget it. I pretty much never get them. I will wonder what is going on and check it to find I have 20 gdamn voicemails. They gave me a new one specifically over the phone when I did my last advanced exchange. I am sick and tired of this phone and Sprint. My plan rate won't change with me added to my boyfriends phone, I'll even save $5. I'm glad you have all had so much luck getting a comparable model but I am done.

No, it's not unlocked, it has the standard updated Sprint ROM. I have 2 apps installed, SPB mobile shell and SPB brain evolution. I don't think they have anything to do with this since I didn't have them until a few days ago.:disgust:

by the way, I did explain to them that I couldn't make it to the store. I am disabled. They don't care.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

yeah but then you have to pay for the BB service. I am on a SWAC plan and pay 20.00 a month plus TEP. ON a WM device I get unlimited data, text, bla blah blah. so for me to get a tour I then have to double the cost of my plan so I can get the same services except on a BB. Seems pretty ignorant for someone in my position. If you are already on an Everything Plan then it is no big deal or a SERO plan that you can getthe BB added for no charge.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

After going to the store today they could NOT fix it with the new keyboard, tried to offer me a new touch pro and I refused, then brought up the memo once again. This time they recognized its legitimacy (what a surprise!) but then claimed that the TP 2 wasn't ever an option, at which point I knew they were trying to give me the work around. Tried all the other phones up there told them my individual problem (not paying for a tour plan though I would love it, treo pro isn't nearly the same, snap - touch screen, no one note, etc, curve -another bb), and so they basically told me I was just ****ed. Got MY touch pro back and am considering trying some other stores before trying to use some people I know to get this in the media. Sprint doing this has pissed me off since my Mogul and this time I'm not gonna bother wasting the amount of time it took me to get my Touch pro last time. I've already sent an email to some of the higher ups at Sprint I've had success speaking with, but after that I have already informed them I will be attempting to make this public and if possible could probably use some people's (like the previous posters) input if they have legitimate concerns.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Well, my center button doesn't work anymore..=(
Should i take it in to have them replace it or what?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

GO PUBLIC, THIS WAY SPRINT WILL HAVE TO GIVE OUT TOUCH PRO 2 TO EVERY TOUCH PRO OWNER WHO NEEDS IT! thats what i say. haha

but listen to this. one store i went to (third party repair center) was the best luck i had. went in. the guy was very cool and i told him my problem with touch pro and before i said anything he said "hey man would u like the touch pro 2" and i said yes id love that. and he told me about how sprint is doing this because they have alot of defective touch pros.
so i went there. he read me the list. i said TP2. he tryed to order. NO LUCK! OOS! said try back a diff day. now i been trying for 2 days. still OOS. so i thought id goto corporate store here cause i know someone who got theres from there. went in. told them. he said we might be able to do diffrent device but we have to check it first. came back hour later. the guy gave me the phone and said: "nothing is wrong with it, if it keeps giving u problems, come back"

looked at the phone. same as i brought it in. info and everything still there. dont think they did anything! WTH! so ill just keep trying that store until they get them or they tell me its not an option.

my phone keyboard is going out with a bunch of other stuff!
I REALLLLLY HOPE THEY GET SOME IN!!!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Out of stock!? Wow. It's almost as if a bunch of ****ing people are exchanging this phone for perfectly fine touch pro's, so those of us willing to pay cash for it are now SOL.

Interesting.

As a funny side note, I was on the phone with the local sprint store about the availability of the hero (I have $150 to spend on a new phone afterall) and we got to talking about the phone I had now. THIS ****ING DOUCHE BAG MANAGER actually told me that the overheating during a phone call was caused by, get this, THE MULTIPLE APPS ON THE PHONE. He said it's a Windows phone and that's why it gets hot. I told him "Well that's good to know, I think I'll get that Apple phone."

God what a prick.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

just an update..just got home from the sprint store in whitehall/allentown pa. on macarthur rd. after a girl named leslie left me a voicemail around 3pm that my tp2 came in. was in the store for about an hour with a lady it was the first one that was shipped to this store. hell she didnt even know how to turn it on. but all in all its a brand new tp2 with the accessories in the box.

i didnt know it was a global phone and either did they. Guess i didnt do enough homework on it. so all in all it was easy. went in sunday got the phone today. no bs about being out of stock or anything.

just my story. thanks for everything with the tp1 everyone now off to the tp2 forum!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

congrats man! really happy for you! and glad it worked out!
this is a perfect sign of why some people are just A**Holes! because i went to the same store the person above me went to and they told me. no we cant do that and "looked" at the phone and said they fixed it which they didnt! WTH! why do they do this!
and not to mention they were very rude! the phone still has probelms and they just wont order me the touch pro 2!!!
i guess ill wait till the other place says there back in stock :(
JUST REALLLY PISSED THAT they can say yes to one person and totally refuse it to another! WTH

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

im worried about my third party store getting it in and selling it to someone else :(

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

thats how i ended up with my TP too. a bad mogul. did you actually have to reference the memo? ive got a ton of errands to run tomorrow and might try then.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Ya I got my 1st touch pro through asurion when they sent me a mogul with a cracked screen as a replacement. Then i had another replaced by sprint because the screen died completely. This phone is doin the same thing already flashed back to stock rom and got first freeze today. So what should the plan of attack be to get the touch pro 2? 3rd party service center, sprint on the phone, or a company store?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

im thinking about bringing my touch pro in to get diagnosed (which is what the sprint customer service tech on the phone said to do) and at the store, they will handle the rest of it. but before i do that, im wondering wat they will do to my touch pro. how will they diagnose it? will they check for reg edits?? how can i make my touch pro worse :mrgreen:? and where is the memo from the Howard Forums?? (the image was removed)
should i tell them about the WEL list if they do not offer me another model?

Problems with my TP:
1)Heat
2)Battery life
3)Delayed Ring/Vibrate (called sometimes don't come through to me)
4)Dropped Calls
5)Texts recieved Late
6)phone is overall slow
7)keyboard responses slow


I have Psyki rom on it currently. should i flash back to stock and Re-lock before i bring it in?? i really want the touch pro 2. this TP really has issuses....

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Definately flash back to stock. If you take your phone in with a custom rom they will use that as an excuse to not replace your phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I talked to a friend that is a sprint rep and he said that the WEL list is constantly changing by the hour. Im going to see if i can get my phone fixed tomorrow and see if they can replace it but if they cant then i am still fine with a tp as long as its fixed.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

For the people offered a TP2 replacement in store, did you receive any type of documentation or was it just offered verbally?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

verbaly. but its all in their computer system

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

goddamnit you people. stop hoarding all the TP2s!!!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Picked up my TP2 today to replace the TP...pretty much no questions asked. Wish it was the same for those who are having problems, phone is badass!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I understand what your saying, but why should we live with these problems??? Such an expensive phone and so many problems...that not right...I'm not gonna pay like $400-$600 for a new phone just because i bought a brand new Touch Pro when sprint released it and its been giving problems ever since...y should i and thousands of other Sprint Touch Pro users pay for the problems sprint has given us??
you pay over $400 for the TP, and all i get are late texts, missed calls, phone is dead before the end of the day, phone gets hot, and its slow as hell...thats not right...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

can you tell me what u did??? how did it go? what did they ask you? what did they do? what did u say? what was rong with ur TP?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

For all who is having problems getting a TP2. Bring the MEMO! Once they seen the Memo no question ask they will give you a TP2. I went to a store @ NYC and they were giving me some B.S. Once they were done. I ask for the Manager and show the Memo...He told the Rep.."Pass him a TP2" The look on the Sprint Rep was FREAKING CLASSIC!!!! When he went to the back there was no TP2. So by Oct 17th that when I get my TP2...Again be nice to them and kind..just have that memo with you

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Oh nicee...im from NY too :p im in Valley Stream, but imma go to Jamaica, Queens and try to get it...do u have the memo??? i have no clue what memo pplz is talkin bout. i cant find the memo no where...im assuming it was an image on Howard Forums, but its not there anymore...can u email it to me or PM me or something???

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I wonder why so many different stories. This is something that Sprint even acknowledges and still their staff are making it difficult to follow their own rules. I had no issues switching mine (in store, on the phone was another story) and it was my first TP that was almost up on the one year warranty. Don't get it twisted I did have legit issues with mine and was looking to dump it anyway. I feel like i'm getting over somehow but all I did was follow Sprints policy....

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

update. got my TP2 today. drove 2hrs to the closest repair center, though

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

congrats...im still tryin to find out how/what i should do to get mine...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

does anybody have the memo to show to the sprint store???

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The screenshots are attached to this thread... go back out to the forum, look over to the right of the thread title where the rating stars are, and you'll see a paperclip. Click that to see the attached photos.

and for the lazy =) ...
http://forum.ppcgeeks.com/attachment...8&d=1255230959
http://forum.ppcgeeks.com/attachment...7&d=1255230959

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The memo is still on howard forums, just do a search. Its towards the 8-9 page. But it directs you to here, so just look for it!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I have a refurb Touch Pro (original one had a dead keyboard) that gets hot, has terrible battery life, and has a flakey keyboard...

So, I went to the Sprint Store tonight, brought the memo with me, showed it to the Manager, he read it, and noticed that the memo states:

He said, he still has to follow the standard exchange procedure regardless, so let me give it to our tech, he'll take a look at it, and we'll let you know in 30 mins.

He comes back, and says "Sorry sir, we could not duplicate the issues you reported".

I was like, you've got to be kidding me, I've only been here for 1 hour, and the batter went from 100% to 70% in < 1 hour, without any background apps running, and data services being used, and you tell me you can't duplicate it?

He said "sorry sir, we didn't see what percentage the battery was at, but our test indicated that the battery is in good working order"

As for the heat issue, he ignored that altogether despite the phone being hot, and the unresponsive keyboard issue he said is something common due to heavy demands of some apps bogging the phone down.

BS. It's uncommon for me to type something, then have it not appear on the screen, albeit intermittently (this is a symptom of my last TP keyboard right before it died as well).

I tried, but they didn't comply.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Thats BS. The memo says that we should get a different model for the defective Touch Pro. I dont care how many of you guys say "Oh if you have no legit reason then its fraud". I am pretty sure everyones Touch Pro get super hot when charging or browsing the internet. Plus how many of you guys have the ugly chrome chipping for just a 2 foot drop? I know I do. The list goes on. Its the Sprint Stores that dont want to help out. Honestly I know alot of you guys are tired of going to the Sprint store to get your phones fixed. I spent more than a hour at a Sprint Store just to pick up my fixed Touch Pro. This is bs. We are just using their guns against them. (MEMO = GUNS LOL):mrgreen:

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Hey hit me up on the PM...There are ways to get the TP2 no question ask. ( New York thing )

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

ight, i think im gettin closer to solvin this...so all i gotta do is, go to the store, tell them i got problems with the fone, and show them the 2 main files in the attachment?? (5x4t3q.jpg and 25f1xzq.jpg)?? and i should get a TP2?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

soooo it finally worked in my favor...i went in last week (screen and keyboard failed) and they ordered another tp1 i mentioned the memo and they all played dumb...
so yesterday i got my NIB TP1 (yippee skippee) and quickly flashed my psyki rom and went about my day kinda bummed... around 8 pm i had the thought Psyki rom rules i should just flash my shipped rom (which ALWAYS suck) and wait for the glitch to appear.... 2 minutes later i cant access www.ppcgeeks... i keep getting an opera9.exe error:headbang: so off to sprint i go again, the tech couldnt fix it so they were going to order me another tp1 ](*,) so then BLAMMO i whip out my memo and the kid (who never saw it) brings it to his manager who screams "who had this!!!." he also said its "not supposed to be proactive", funny ithought thats EXACTLY what the memo read...but he said since i saw and knew about it that he will call me as soon as its available(the tp2 that is).. YIPPEE... 6 TPs = 1 TP2=D&gt;

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

thats the plan. be sure that u have a real problem with the phone cause some do ceck...
and oh yea. GOOD FREAKING LUCK cause i havent goten any so far. some places just denie it. someplaces just tell you its fake. some places tell u some BS about having 3 diff phones within 6 months. and the place i went to said "the phone is fine!" wth.
good luck. oh yeah and if you do get lucky. they will most likely tell you that touch pro 2 is OUT OF STOCK! wich it is.
from what i understand, the replacement must be through a diffrent area than the sales. cause if your BUYING the touch pro 2 they can order you a new one. if you want to replace tp with tp2 (REPLACEMENT) is a diff deparment that dont have any replacement tp2 in stock.
thats what i was told. im not sure if its BS or not