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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

williegt 10-28-2009 08:43 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Rob, I feel fo you. But why should it be Sprints fault to supply you with a phone while yours is dead? Be happy they supply service so you do not have to wait two weeks to send it to HTC. I run a business and have a couple extra vehicles in case one breaks down. Should I expect Ford to supply me with a loaner truck if mine is down?

I also believe they are offering these models as those are what people have chosen to replace their HTC. You could always get another TP, no one is denying that. The demand for the TP2 appears to be so high that they are out of stock. I was told my employee would have to wait for a TP2 if he wanted that model.

dOOfus 10-28-2009 08:51 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So here is my story. My original tp had the rainbow smudge and was overheating. I went into a repair center and after explaining to him my problem, offered me the tour, snap, and treo pro. I told him none of those were comparable, so I asked him to order me another tp. I received my refurb tp and the same day, the keyboard was already dying and the slider was very stiff, which caused the keyboard to become scratched up within a few slides. I went back and told him I saw the tp2 online and asked him if I could get that. He showed me the exchange list, which showed the tp2, but told me he wasn't able to order it for me. So, he ordered me another tp. This time, the refurb tp had the front button panel falling off. I called customer service and they were very rude to me. I explained my story and she transferred me to a lady in account services. I explained to her that I do not have the time to keep going into the store to swap my phone out. At this point, I cannot believe the attitude she started giving me. She jumped to conclusions and said I will not get a tp2. All I said to her was that I wanted a working tp or a comparable model. I didn't even mention anything about a tp2. I just wanted a working tp. So I went to another store with replacements by mail and told them my story. He offered to order me a brand new tp or I could replace it with a tp2 for $150. He already knew about all the problems and says his store has nothing but problems with htc phones. I decided to stick with the tp. On the way out, I overheard another guy talking to him saying something along the lines of "did you read the mpp?"

illwafer 10-28-2009 09:41 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by dOOfus (Post 1273412)
So here is my story. My original tp had the rainbow smudge and was overheating. I went into a repair center and after explaining to him my problem, offered me the tour, snap, and treo pro. I told him none of those were comparable, so I asked him to order me another tp. I received my refurb tp and the same day, the keyboard was already dying and the slider was very stiff, which caused the keyboard to become scratched up within a few slides. I went back and told him I saw the tp2 online and asked him if I could get that. He showed me the exchange list, which showed the tp2, but told me he wasn't able to order it for me. So, he ordered me another tp. This time, the refurb tp had the front button panel falling off. I called customer service and they were very rude to me. I explained my story and she transferred me to a lady in account services. I explained to her that I do not have the time to keep going into the store to swap my phone out. At this point, I cannot believe the attitude she started giving me. She jumped to conclusions and said I will not get a tp2. All I said to her was that I wanted a working tp or a comparable model. I didn't even mention anything about a tp2. I just wanted a working tp. So I went to another store with replacements by mail and told them my story. He offered to order me a brand new tp or I could replace it with a tp2 for $150. He already knew about all the problems and says his store has nothing but problems with htc phones. I decided to stick with the tp. On the way out, I overheard another guy talking to him saying something along the lines of "did you read the mpp?"
you're not alone. i'm on my 4th tp this week. they actually gave me a NIB tp for my current phone. i've done all the things you have and had the same results. for some of us, it just aint happening.

Dr.8820 10-28-2009 09:49 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by illwafer (Post 1273574)
you're not alone. i'm on my 4th tp this week. they actually gave me a NIB tp for my current phone. i've done all the things you have and had the same results. for some of us, it just aint happening.
that's what i was saying before, every account and situation is different. a person who's a premier customer will be treated differently from someone who's not. that is what sprint had in mind when they started that promotion. loyalty pays! but if you hold out, you'll get one or maybe something better.

cmajewsk 10-28-2009 10:08 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by williegt (Post 1273383)
Rob, I feel fo you. But why should it be Sprints fault to supply you with a phone while yours is dead? Be happy they supply service so you do not have to wait two weeks to send it to HTC. I run a business and have a couple extra vehicles in case one breaks down. Should I expect Ford to supply me with a loaner truck if mine is down?
Of course not, but perhaps your dealer who may be fixing the car will supply you one, mine does free of charge. Sprint should supply him with a loaner phone, for the same reason my cable company credits my account, when their service goes down. If I am paying a monthly cost for something that I cannot use through no fault of my own, I should be compensated, or supplied with the means to utilize what I am subscribed to. That's not completely unreasonable...

Beejis 10-28-2009 11:07 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
1 Attachment(s)
Here is my photo from earlier that I removed but now fixed. You can receive TP2 as replacements (obviously because it has been done numerous times as seen in this thread), it really just depends on who is helping you. This is only my second TP (refurbished) and I am waiting for the TP2 to be in stock and the store manager is the one who is helping me.

dOOfus 10-28-2009 11:17 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by illwafer (Post 1273574)
you're not alone. i'm on my 4th tp this week. they actually gave me a NIB tp for my current phone. i've done all the things you have and had the same results. for some of us, it just aint happening.
i don't mind, i just wanted a working phone

internetaffairs 10-29-2009 03:44 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
anyone here getting help from the LOS FELIZ store?

have they been able to get you your tp2 yet?

they said they'd leave my ticket open....

DrUnKeN_TiGeR 10-29-2009 07:50 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
ok so i have read some people say u can call in and get a tp replaced for a tp2 and some say you cant.... the nearest store is like 30 miles from me... so can i call in and do it over the phone or not this tp is already overheating and only been usin it about 2 weeks uhg i love winmo but this device is crap

solewoman 10-29-2009 08:18 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Finally got mine...now im just trying to figure out this flashing thing...


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