PPCGeeks - Sprint replacing Touch Pro with Touch Pro 2!

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- HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)

- - Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

Re: Sprint replacing Touch Pro with Touch Pro 2!

I have to concur with gxip my first TP got recalled within a couple weeks then I was running the next one till about a week ago. now this refurb is already dieing on me... Seriously I have no problems with a refurb, but this is starting to feel like my mogul all over again. I think these phones only really have about a years worth of life in them and after that they get really unstable. I think im going to have to play the refurb dance a bit before I get a phone that works.

Re: Sprint replacing Touch Pro with Touch Pro 2!

I haven't dug through the 70+ pages of this thread, but thought I'd share my experience with Sprint lately.

I have a friend that works for Sprint. He no longer works at the store near me but told me to talk to a certain rep when I had issues. I went in last Sunday (2009-10-11) to upgrade to a family plan and put my parents on it. While there I mentioned that I was interested in the TP2 or Hero. He told me to wait because reps have been given the ability to upgrade the TP to the TP2, they just needed to have them in stock.

Friday (2009-10-16) I went back to the store after relocking and flashing the stock rom. The previous rep I spoke with wasn't working and I was told to get my phone replaced/upgraded I would have to go to a service center to have them look at it and I *might* be able to get the TP2. Luckily, there is a service center a couple miles down the road.

At the service center, I told the rep the issues that I have with my phone (keyboard randomly cuts out, phone locks up while charging). The rep had previously owned a TP and she called it "the sexiest piece of ****" she had ever owned. They took my phone to look at it and I had to wait for an hour (sitting around without my phone for an hour is boring, I missed it). I was told that if they had TPs in stock I would get one of those. I prayed they didn't have any in stock.

An hour later I come back and was given the option of a TP2 or a Snap. My TP2 should be here by Tuesday.

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by CuzinBucksBx (Post 1243008)

Try 5 replacement

try 4 in last 2 or 3 weeks and 9 since dec when i got it

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by gxip (Post 1243728)

Allright so a follow up on what I did: Went to a sprint store today, talked to a tech and gave my phone because the refurb kept locking up. They upgraded the phone with a new rom i guess... I now had the slide to answer feature with the browser loading being the htc symbol instead of the ugly opera one... pretty cool i thought.
Later I had to go back since my browser kept crashing and freezing. They upgraded the prl. Forgot to try it on the store but whenever I went into www.ppcgeeks.com the browser crashed, so I went back and the tech came out and asked me to show her the problem with my TP. I showed her and she told me: you know what, you could change your phone for another one.
I'm like yes!!! that's what I wanted to hear!! So she went ahead and told me that I could either get the palm treo pro or the htc snap or the BB tour (something). I asked: what about the touch pro 2? She told me I could get that one but not right now cuz it ain't giving em the option to do it. So she went ahead and gave me some information and told me to call her on Thursday and see if by then they could order me the TP2.

Now I'm set; I'm glad I'm able to upgrade to the TP2, I don't know if it's going to give me as many problems but coping with the issues the TP gave me (knowing i could upgrade to TP2) were unbearable. Even the tech told me that I should use only 1 location on weather cuz if I load to many things on the TP it craps out on you. I'm like what?!?!! Why would I get a phone that isn't able to run the functions it came with? Either way two of the representatives were happy with their TPs but were a little envious of the rep with the TP2. I saw it and just the screen made me want to get that one. I must admit that I was tempted to ask about the hero because of android and the 5mp camera. But then again I'm not much of a camera man and the screen on the TP2 is just sweet!

EDIT: I have to say that I was able to manage a full year without changing my TP but when I got my last 2 refurbs, they've been crap. I put up with a couple of flaws thinking it was WM6.1 but (maybe i'm a little biased) after I read I could get the TP2 i was thinking: to hell with putting up with these damn issues, if a phone doesn't work like it should then don't sell it GDit! I know the hardware on the TP2 is the same, but maybe they put a little more effort into this one and this one is what the TP should've been.

Personally I don't think a program crashing warrants an upgrade. My first thought is something on the web site at the time was trying to do something that crashed the browser. Maybe disabling some settings for the time being would stop it from crashing. If it is happening on one device it happens on all of them. You are replacing a windows mobile with Opera device with a windows mobile with Opera device. Sure you were more going after the TP2 and I see that but really you are saying you have a problem going to a web site on windows mobile 6.1 and you want to replace it with another device with windows mobile 6.1. And sure you can say you left it up to the pros to fix it aka Sprint and they did their best to fix it and couldn't do it and they did the next best thing they could do to make you happy.

Re: Sprint replacing Touch Pro with Touch Pro 2!

It's amazing that sprint continues to yo-yo all of us with each new HTC phone release! They did this last year with the Diamond and TP... they were 'available' (laugh) ONLINE for like 2 months before the stores even got WORD of when there would be a street date for them... and now they're at it again with the TP2! Been out over a month 'online' but still now word on when they will arrive in stores...

meanwhile the Hero launches last week and is available IN STORE SAME DAY... what is is about winmo phones that they like to game us about?

Oh and while there is now a 'upgradeable' phone for the buggy TP... the DIAMOND is still the only winmo phone of it's kind (kb-less, touch only) and therefore has NO replacement. If I have issues with my Diamond, guess what they send another diamond. There is no Wel list for the Diamond like there is for the TP eventhough the only thing that differentiates them is a KB and expandable memory... I'm really tired of getting jerked by these guys!

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by ditbu13oi (Post 1242728)

Lucky you, a brand new one huh? For all you TP owners, they are OOS right now. You don't have to mention the memo at all because the moment they look up your file and see you have a tp, they will offer you a replacement or another TP. They have an order of phones to go through first. So the next replacement phone would be a HTC Snap, THEN a TP 2 after that you gotta switch your SERO for the BB Tour which would be after the TP 2. So you my friend are lucky, because the brand spankin new TP2 are all the way at the bottom which of course they have plenty in stock.

i actually had the wel list printed out in my car and from what ive gathered there is no order as to what device you get. just depends on WHO you get at the store. some reps interpret that there is an order, but in the memo and on the list there is no mention of "going down the list". the guy i talked to didn't really give me an option either, he just told me that he ordered the tp2. i was actually kinda ogling the hero, a friend has it and that phone really is worth the hype. i guess i'll have to "settle" for the tp2 lol

Re: Sprint replacing Touch Pro with Touch Pro 2!

Someone on another forum posted his eticket receipt for a swap out and it was a priority level 5, which we all know is a NIB unit. My question is, what warrants such a replacement?

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by dibara2003 (Post 1244490)

Someone on another forum posted his eticket receipt for a swap out and it was a priority level 5, which we all know is a NIB unit. My question is, what warrants such a replacement?

I would like to know too. Does the rep at the ASC select priority 4 or 5? or is it predetermined? I have a feeling that the rep makes the priority selection because the phone that was being replaced can make calls and the battery passed. I thought that you get a priority 5 if the phone can't make calls, but i guess I was wrong.

Re: Sprint replacing Touch Pro with Touch Pro 2!

This thread had gotten quite large very quickly. Since there are a lot getting their tp's replaced I was wondering if this is an issue they can fix or if they have to replace the unit. I have found lately that if I start a data connection, the keyboard gets really hot very quickly. At that point it starts stick on lettersssssssssss.

Re: Sprint replacing Touch Pro with Touch Pro 2!

I know i got a brand new in box unit just a few days ago... it took alot to get this phone! I went through about 15 reps trying to explain im not gonna keep putting up with my keyboard dieing... So finally i went to the sprint store which now i started calling it my second home. And said look ive been here way to many times and i know you have the ability to put me in a new device so someone please to something. They took my phone i waited an hour got my phone and the receipt back which had written on it ordered a new in box Tp2 i almost jumped out of my skin.. But thats what i had to go through... Stressful but this phone was worth it!