Lemon Law

[SolApathy]

WEL - Wireless Exchange List A listing of comparable phones within your tier that you can exchange to in the event you are unable to get the exact replacement model. It's a listing that Sprint uses in collaboration with Asurion when replacing handsets.

Want to know more about TEP? read my post here:

http://forum.ppcgeeks.com/showthread.php?t=81643

[mikejones13]

is there anyway we can access this WEL list besides calling asurion or going on line and starting a claim to see what handset they have. This would be nice for us who have gone through a lot of TP's in a month or the ones who have gone through tons in a years period. Even though this may open up a debate about the people who use fraud to get a new phone.

[SolApathy]

it's an internal, proprietary document that you are most likely not going to get access to it, at least legitimately

[t0mmyr]

Originally Posted by Sporkman

sprints not like that im on my 9th and they wont give me a different phone unless i pay for it

ya i'm probably on my 10th or so, luckily this last refurb i got is damn near perfect and feels like new i'm happy so far, especially with the plethora of beta rom's ive been able to run on it the past few days

would u believe silence is still on his first touch pro!?~?? amazing, even with my many dieing keyboards i was always dropping my tps by accident (havent yet with this latest *cross my fingers*)

[killerkhatiby009]

Im not sure if theres any law with sprint. But ive traded my phone 4 times due to keyboard issues and sprint offered me any phone I want except the Palm Pre for free without even needing to exchange my phone. Maybe I just got lucky. But I told them I wanted the Touch Pro 2 and they said they would send me that once it comes out.

[mikejones13]

I also went through 4 and I just got off the chat with sprint....

08/30/2009 04:39:25PM Smith: "do you know if I will get another TOUCH pro or will I be able to get a different device?

08/30/2009 04:41:23PM Agent (Terrence B): "I have been informed that generally you will receive the same device, however due to your extenuating circumstances an adjustment to the policy is available.


I also had him note that in my account so when I call later today or tomorrow I am gonna ask for the TP2 and cross my fingers.......

[58grunt11]

just back from sprint store after 1st replacement TP due to keyboard not working. Talked up the manager to where we were friendly and comfortably, talking about wife and kids stuff. Thats when I started grilling her about stuff I read on here.

(disclaimer)
Im not friends with this person so this information could be wildly incorrect. I was cop back in the day and can tell when being fed company bs or given a bs line.
(disclaimer)

First, TP2 due sept 5th but maybe not until after before they make it to stores.
Second, plenty of TP in stock (non referbished)
Third, after 3 device issue in 6months you are able to exchange for like phone. Notice it is not upgrade but Im sure there is a list that was mentioned in the forums for "like/similar" phones.
Fourth, probably mentioned around here somewhere they are getting an android phone around october based on the HTC Hero.
Lastly and definetly not importantly she mentioned that if I get a call to rate my experience/their performance anything below a 5 based on 5 being the highest they do not get paid. In the past she said it was 4. Also not exactly sure about what not getting paid entails whether its incentive money from Sprint or commission per employee. Either way money is a motivator to have better customer experience.

Overall everything went smooth. From when I came in to tell them the issue which took 5min and of course she comfirmed keyboard not working, and them telling me I would be getting brand new TP (both people I worked seemed kinda shocked I was getting brand new one). To her spilling what I think were slightly juicy confirmations. I would give them 5 all around.

[Sporkman]

Originally Posted by mikejones13

I also went through 4 and I just got off the chat with sprint....

08/30/2009 04:39:25PM Smith: "do you know if I will get another TOUCH pro or will I be able to get a different device?

08/30/2009 04:41:23PM Agent (Terrence B): "I have been informed that generally you will receive the same device, however due to your extenuating circumstances an adjustment to the policy is available.


I also had him note that in my account so when I call later today or tomorrow I am gonna ask for the TP2 and cross my fingers.......

good luck if this works ill try again for a new phone

[zim2704]

went to the alltel store today and after talking to a rep he was willing to replace it with a new out of the box Touch Pro or if where there was no manager available to put in an over-ride code there today that if we went back in tomorrow(monday) there would be a note on the account to give a credit to of what the phone worth was and then we would be able to choose of any phone in the store up to that amount. Will let you know how it goes after tomorrow.

[myxheroxfell]

I'm on my 6th replacement phone. Still going strong.