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Old 08-20-2009, 02:28 PM
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Pocket PC: HTC Touch Pro
Carrier: Telus
 
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Smile Touch Pro - Telus - Email Notification Issue - Software Update Pending

I have been having an issue with my new HTC Touch Pro not giving me audible notification or email icon in the task bar when an email arrives. I spoke to Telus about this and have confirmed that I am not the only person affected by this. After escalating the issue, it was determined that an update is needed to the Telus Mobile Email software. I am presuming this, because I was told today that an update would be released for that software package that will fix my problem within the next two weeks.

So I thought I would post this up in case anyone else is afflicted as I am. Keep checking for updates via the telus mobile email app on your phone (click Menu -> Upgrade). The Telus Mobile Email app is the green envelope on the Programs screen. When the new version is posted I assume that it will prompt you to download it.

Also, the rep told me that you can visit http://businessinbox.telusmobility.com Once the updated program is posted there will be a link for it right below the login section.

I personally can't wait for this to get fixed. I use my phone more for email than I do for calling anyone so notifications are REALLY important to me.

Cheers!

Schooner

Last edited by schooner; 08-20-2009 at 02:31 PM.
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