FYI: Shady Sprint Sales

[NinjaMom]

Sprint Reps can be tards for sure. I recently had to replace my pro again for the keyboard. Somehow I got a refurb and a NIB sent to my home at the same time. They caught it, but it was too late to stop shipment on the refurb. So they told me to refuse the refurb at the door. I tried to explain that the shipping boxes look the same... How would I know which to refuse. They told me the new phone would have all the accessories with it. The refurb would not. She couldn't understand that the shipping boxes are IDENTICAL. LOL

[boredandtattooed]

Originally Posted by NinjaMom

Sprint Reps can be tards for sure. I recently had to replace my pro again for the keyboard. Somehow I got a refurb and a NIB sent to my home at the same time. They caught it, but it was too late to stop shipment on the refurb. So they told me to refuse the refurb at the door. I tried to explain that the shipping boxes look the same... How would I know which to refuse. They told me the new phone would have all the accessories with it. The refurb would not. She couldn't understand that the shipping boxes are IDENTICAL. LOL

she wasnt smart enough to tell you that there would be a very noticeable difference in the weight of the package???

[NinjaMom]

Originally Posted by boredandtattooed

she wasnt smart enough to tell you that there would be a very noticeable difference in the weight of the package???

No. LOL

Which I was trying to ask her... What would be the weight of the refurb package. I wasn't guaranteed that they would arrive on the same day. I thought I remembered the NIB being roughly 3lbs... But I wasn't for sure about it.

Luckily they came the same day... So I just opened the heavier of the two.

[t0mmyr]

Originally Posted by NinjaMom

Sprint Reps can be tards for sure. I recently had to replace my pro again for the keyboard. Somehow I got a refurb and a NIB sent to my home at the same time. They caught it, but it was too late to stop shipment on the refurb. So they told me to refuse the refurb at the door. I tried to explain that the shipping boxes look the same... How would I know which to refuse. They told me the new phone would have all the accessories with it. The refurb would not. She couldn't understand that the shipping boxes are IDENTICAL. LOL

how did u end up getiing a NIB? who did u have to talk to, what did u say. this last time my phone went bad they sent me a refurb and that one had probs so they sent me another and this one has other problems...funny thing is i looked in my closet last night and counted 6 retail tp boxes that my wife and i have gone through, i havent been keeping count on the refurbs, my last refurb lasted quite a while with no problems till the keyboard died...id like to get a new one again but advanced exchange escalations says they cant get me a new one, just another phone but it will be a refurb, what if i wait till the tp2 comes out and ask them to swap to that one? think they will or say no cuz they dont have any refurbs

[TheAlienElite]

Originally Posted by bjhill2112

iphail

^that's a new one LOL"

Originally Posted by tommyr

how did u end up getiing a NIB? who did u have to talk to, what did u say. this last time my phone went bad they sent me a refurb and that one had probs so they sent me another and this one has other problems...funny thing is i looked in my closet last night and counted 6 retail tp boxes that my wife and i have gone through, i havent been keeping count on the refurbs, my last refurb lasted quite a while with no problems till the keyboard died...id like to get a new one again but advanced exchange escalations says they cant get me a new one, just another phone but it will be a refurb, what if i wait till the tp2 comes out and ask them to swap to that one? think they will or say no cuz they dont have any refurbs

Just out of curiosity, how long do all of these things last? Had mine since June...none of the frequently reported issues thus far*crosses fingers*

[Biggnaa20]

Originally Posted by TheAlienElite

^that's a new one LOL"



Just out of curiosity, how long do all of these things last? Had mine since June...none of the frequently reported issues thus far*crosses fingers*

My first NIB Touch Pro lasted 2 weeks before the accelerometer crapped out. The Refurb lasted about a month and a half before the keyboard died.

[bjhill2112]

Originally Posted by Biggnaa20

My first NIB Touch Pro lasted 2 weeks before the accelerometer crapped out. The Refurb lasted about a month and a half before the keyboard died.

Mine went 6 months - then the vibrate went out. Went to the store last Friday (late - around 7:30 pm) and they put in the order for a replacement. The replacement showed up on Monday. I asked the guy if it was a referb and he said yes. Checked the ##786# and it's not - brand new, manufacture's date of 5/22/2009. It feels like better quality than my last one, but we shall see!

[NinjaMom]

Originally Posted by t0mmyr

how did u end up getiing a NIB? who did u have to talk to, what did u say. this last time my phone went bad they sent me a refurb and that one had probs so they sent me another and this one has other problems...funny thing is i looked in my closet last night and counted 6 retail tp boxes that my wife and i have gone through, i havent been keeping count on the refurbs, my last refurb lasted quite a while with no problems till the keyboard died...id like to get a new one again but advanced exchange escalations says they cant get me a new one, just another phone but it will be a refurb, what if i wait till the tp2 comes out and ask them to swap to that one? think they will or say no cuz they dont have any refurbs

I do not talk to people on the phone anymore. I only email.

Advanced exchange sent me a refurb at the same time that customer service sent me a NIB. They don't even want my old phone back. I just have to get this refurb back to them since UPS didn't give me the chance to refuse it at the door like Sprint wanted me to.

I think I just got luck, or either they just got tired of me emailing them back.

NIB Touch Pro
Keep broken Pro (my 10 yr old likes this she could care less about the keyboard)
$75 credit on my account

[thomaslevi@gmail.com]

Howdy,

I work for a Sprint indirect dealer and can tell you that the reason we often steer people away from the touch pro is the maintenance the customers require after purchase.

Often people get it because it looks cool and it's expensive..they almost always end up hating it. Sprint then sends them a survey asking about the experience they had in the store and they give us a 1 based on how frustrated they are with the phone. That 1 generally ends up costing the rep about 10% of his paycheck.

I just wanted to point that out to everyone who's so eager to put all of the blame on the rep. Sprint advertises that every customer is going to leave an expert and then implements sales quotas that are impossible to hit if we spent the required time that would take with every customer.

Would be wise to take into account both sides to a story and the external factors effecting it before referring to a whole group of people in a diminutive manor.

[Sporkman]

Originally Posted by thomaslevi@gmail.com

Howdy,

I work for a Sprint indirect dealer and can tell you that the reason we often steer people away from the touch pro is the maintenance the customers require after purchase.

Often people get it because it looks cool and it's expensive..they almost always end up hating it. Sprint then sends them a survey asking about the experience they had in the store and they give us a 1 based on how frustrated they are with the phone. That 1 generally ends up costing the rep about 10% of his paycheck.

I just wanted to point that out to everyone who's so eager to put all of the blame on the rep. Sprint advertises that every customer is going to leave an expert and then implements sales quotas that are impossible to hit if we spent the required time that would take with every customer.

Would be wise to take into account both sides to a story and the external factors effecting it before referring to a whole group of people in a diminutive manor.

^^^^^ what ever the rep that sold me my TP told me it was a great phone no troubles at all if the rep was worried about money he would have pointed me to a completely phone know im on my 8th phone