3 Refurbished phones in 1 week...all bad!

[DarkLord]

Originally Posted by pastafarian

Why is p a s s e d in the blocked word list on this site????

i wondered that too. apparently, the filter is set to "a s s" or anything that includes it. ninjamom edited one of my posts a few weeks ago and i don't remember exactly what she edited but i went into my post and changed it back. i do remember that whatever she changed was childish and should have not been changed at all. this site is getting really stupid about that lately.

[Sifter]

I too went through the same thing the OP did about a month ago. They sent me 3 refurbs that all had something wrong with them, and cosmetically looked like crap. Finally the 4th one was in "like new" condition, and am very pleased with it.

[morphx2]

Amen! Preach my brother!

Originally Posted by rwcj63

here's the thing. we buy these expensive phones then get insurance for our investments. then when we use the insurance, we expect the phone we get to be perfect in every way. and we should. there is zero reason to accept a phone that is not 100% perfect in every way, shape and form. that's why we get the insurance. not to get some POS that an itiot tech that didn't know what he was doing, put together.

you're statement of "This kind of thing is why the insurance deductible doubled" is inaccurate. the reason it doubled is because there were folks that would drop their phone and get a scatch on it, then call in and get a replacement because they didn't like the scratch. not because something was actually wrong with it but because of a scratch.

you much work for Sprint or one of the carriers. smoke is coming out of my ears as i'm typing just from reading your idiotic posting. i can't tell you how many refurbs those jerks have sent me, time and time again that were messed up. and YES, if they had the smallest blemish, then back it would go. this nonsense happend 3 times with me, with 3 different phones (THAT WAS 3 TIMES EACH!!!!). they know they're doing it when they're doing it. just throwing a POS together to get it out the door. knowing a CUSTOMER (you know, those of us who pay their salaries by paying the insurance) will get it, be PI$$ED and send it back. all the tech department at Asurion should be fired and new, competent ones hired in their place.

anyway. my rant is over and my hopes is that you have to go though the exact same thing that the OP and I went though with this crap. that would give you an attitude adjustment.

[kabuk1]

wow. what a miserable life you must lead to be so rude and abusive to someone you dont even know.

[WanderingMinstrel]

I've had the same experience. Three refurbs in two weeks. All had to be returned.
1. Keyboard flapped around. Not just loose, REAL loose. More important, profile could not be recognized or updated.
2. Keyboard had a 1/4" gap and wobbled when open or closed. Also serious overheating problem I did not have on other phones (original and first refurb). Phone was literally too hot to hold after 10 minutes of surfing or conversation. Even with keyboard open for ventilation.
3. Similar loose and flapping keyboard issue plus BT does not work. Headset that easily connected to all other phones and still pairs to my 6700 can't be paired. Called the store and I am picking up my FOURTH on Monday.

Seems to me that the early TP builds from late fall had lots of issues. The one I got in January was perfect for 6 months and then the internet connection broke and couldn't be fixed by our forum fix, 3 tech reps at Sprint, or the Sprint Store tech guys. We're seeing those early TPs back again now. Refurb, but not fully functional. It's the attack of the zombie phones.

Wish me luck tomorrow.

[kabuk1]

Now THAT^ sounds defective. Good luck.

[Sporkman]

Originally Posted by kabuk1

Wow... so there was nothing actually WRONG with the phones, other than one stuck space bar & a few cosmetic issues?

This kind of thing is why the insurance deductible doubled.

sorry i have been throu 7 Touch pro's SINCE JAN 09 ! <----- im on my 8th

i paid 542.73 $ when i got my phone

YOU BET YOUR A** IF ANYTHING IS WRONG WITH THAT PHONE it's going back period !




the reason why the premiums went up are the A** CLOWNS the break the phones on PURPOSE !!!!

simple fact the hardware on the touch pro is **** ! plain and simple !!!

Touch pro 1 rainbow watermark ! <------------ NIB

Touch pro 2 - 7 <--- was sent all REFURBS ! touch pro 8 is a refurb and screwing up as well

KEYBOARD FAILURE !

i dont blame the OP for return the POS phone !


funny part is im in contact with the CEO ( emailed him directly ) so will see where that leads ( im guessing like driving a mac truck in to a brick wall doing 120 mph


kabuk1 sorry if it seems like im jumping on you but truly i am not just your statement hit a nerve ... sprint has left a VERY bad taste in my mouth


10000000000000000000 apologizes

[DarkLord]

Originally Posted by kabuk1

wow. what a miserable life you must lead to be so rude and abusive to someone you dont even know.

when you post in the forums, you should have subject knowledge. it was clearly obvious you didn't. and it just didn't matter whether i knew you or not. you made a stupid statement.

[psycho_maniac]

Originally Posted by rwcj63

when you post in the forums, you should have subject knowledge. it was clearly obvious you didn't. and it just didn't matter whether i knew you or not. you made a stupid statement.

i totally agree !!!!!!!
and i can now type passed now woohoo.

[EWT]

I got a refurb last week, and the colors seemed to be a little dull compared to my original phone (which had a dead backlight). The colors are now completely washed out to the point that what should be black is light grey, and white on blue isn't readable. I'll be calling Verizon tomorrow a.m.