Another Chrome Thread

Sifter · #1 (**permalink**) 06-18-2009, 04:16 PM

my phone is still under the 1 year warranty as well. So call customer care back? or go back into the store?

**Darkjedi** · #2 (**permalink**) 06-18-2009, 04:18 PM

Quote:

Originally Posted by Sifter

my phone is still under the 1 year warranty as well. So call customer care back? or go back into the store?

It'll probably save time to go through customer care first and make sure that the e-ticket they create doesn't hold you liable for service/repair charges. It would suck if you went into the store and the reps gave you sass about it and going back anyway to file something.

Sifter · #3 (**permalink**) 06-18-2009, 04:32 PM

Talked to e-care again and they are sending out another one. I guess Ill end up with a refurbished phone?

**Darkjedi** · #4 (**permalink**) 06-18-2009, 04:38 PM

Quote:

Originally Posted by Sifter

Talked to e-care again and they are sending out another one. I guess Ill end up with a refurbished phone?

I think they still have new TPs in stock, so it's probably luck of the draw. For your circumstance I would hope they give you a new TP as this is a known issue.

**Dr.8820** · #5 (**permalink**) 06-18-2009, 09:48 PM

Quote:

Originally Posted by Sifter

Talked to e-care again and they are sending out another one. I guess Ill end up with a refurbished phone?

if you get the long box with the nice dog with a sprint purse in its mouth, it's a refurb!