So I read up on the information found on this site about the early Touch Pro's having defective chrome. I have one of those, and the IMEI number falls into the range given.
I emailed ecare and they opened a ticket and this was their reply:
Thank you for contacting Sprint. I am happy to assist you with the
issue of the chrome trim flaking from your phone. This is a known issue
that can be resolved by taking the phone to a Sprint Service and Repair
center. I have created a ticket for this purpose. For your records,
the ticket number is xxxxxxx.
To locate a Sprint store near you and schedule an appointment, please
visit:
http://storelocator.sprint.com
So I take my phone in, they look the ticket number up, and say that there will be a charge of 119.00. At that point I said no way.
Has anyone else been charged for this?
Id like to know what my next step is.