I cant remember my pass/lock code to my touch pro

[fatboym]

Domsim & Ninja mom who are posting a warning about someone finding a phone & trying to unlock a phone that does not belong to them.
I agree with that & I see how that could be a possibility.
My situation is not that. I have been to Sprint & called HTC, both unfortunately have said "a HARD RESET" is the only way! I am in the telecom business & take in account of theft, hacking, moding & trying to access all what does not yours.
My thinking was going to Sprint they can see my Name & info posted on the front of the screen, they can match the ESN & S/N to my account, but no dice. I am extremely upset about this. This is my 2nd Touch Pro in less than 5months. I was not able to sync my new one yet since I recently moved to a MAC.
So I understand your apprehension & advice. Besides that this site has many of the aforementioned "hacks
, mods, ETC" that are not from the Manufacturer. just help me with some direction if you know how I can save my data?