Voicemail number not my number

[jahouse]

Originally Posted by shaggylive

sounds like you got something setup wrong in epst ##778#
if your not sure what to do in there, it might be easier to run "clear storage" (full hard reset, you will lose everything) when it boots back up it should automatically run the update profile, if not do it manually..
otherwise call CS, but that's what they'll have you do.

When I do a hard reset it updates with someone else's phone number in that field, so do I have something wrong in my update profile?

I know how to change it back manually but every time I flash I have to now manually change my voicemail number, where I did not have to do that before.

[Success100]

Originally Posted by jahouse

When I do a hard reset it updates with someone else's phone number in that field, so do I have something wrong in my update profile?

I know how to change it back manually but every time I flash I have to now manually change my voicemail number, where I did not have to do that before.

yeah thats what usually happens when your data profile is wrong. ive seen the network program phones wrong soo many times working here at sprint

[jahouse]

Originally Posted by Success100

yeah thats what usually happens when your data profile is wrong. ive seen the network program phones wrong soo many times working here at sprint

How do I fix it?

[shaggylive]

Originally Posted by jahouse

When I do a hard reset it updates with someone else's phone number in that field, so do I have something wrong in my update profile?

were you using the "clear storage" or manually with buttons or RUU.
clear storage will wipe out any epst programming so update profile has fill it all in.
otherwise it's on sprints end and you need to have them reset your data profile.

[jahouse]

Originally Posted by shaggylive

were you using the "clear storage" or manually with buttons or RUU.
clear storage will wipe out any epst programming so update profile has fill it all in.
otherwise it's on sprints end and you need to have them reset your data profile.

I have done both, but when I did the clear storage is when I started having this problem. So I need to call Sprint to get this fixed?

[jahouse]

Can someone point me in the right direction in modifying my espt? So far I know what to do to get into edit mode but not what I should edit to fix this.

[jahouse]

OK so I think I have a solution to my problem. I changed my voicemail number to my correct phone number manually as suggested in posts above. Then I went into edit espt and and reset my active profile. This did a soft reset. Then went back into edit espt and set my active profile back to 1. I did a hard reset to verify that my settings had stayed and they did.