New TP with hardware keyboard failure???...

wILLk0r3 818 · #1 (**permalink**) 04-19-2009, 04:15 AM

I've had this device for less than 3 weeks and the hard KB has already failed. I had sent a text and after I sent the message, the letter "y" kept typing on the screen. I then soft reset my device and now the hard KB does NOT work. I was running a custom ROM. I did a hard reset and even flashed the shipped ROM and it's STILL not working. I will be going to my local corporate Sprint store and see what they can do for me. This sucks! =/

**gator352** · #2 (**permalink**) 04-19-2009, 06:40 AM

Yeah that sucks. But hey, it's electronic and can go bad at anytime. Murphy's law ya know?

Custom rom and hardware failure huh? Go figure. I just bought a 2nd TP as the house phone and decided to expereiment with mine and flashed MightyRom 4.16 to tinker with. But that is only reason I flashed. I'm still not 100% sure I trust them (custom roms) but I commend you for reflashing back to stock 1st to see if it clears up the problem before bashing the TP into oblivion!!

wILLk0r3 818 · #3 (**permalink**) 04-19-2009, 12:51 PM

Flashing back to stock (shipped ROM) was the next thing I did after a hard reset. I'm gonna tinker with it for a bit before I head out to my local Sprint store to get a resolve.

**Hafrust** · #4 (**permalink**) 04-19-2009, 12:59 PM

I remember reading a thread where someone was having the same problem and decided to try to fix it themselves. They found one of the cables kept coming unplugged. I think he just taped it down with electrical tape and it solved the problem. I think it was just something to do with the sliding mechanism causing the cable to unplug. I'll try to find the thread.

**darren.wlsn1** · #5 (**permalink**) 04-19-2009, 01:11 PM

i had a tp where the cables for kb were rubbing and caused them to unplug themselves, ill bet its the same issue. i let sprint worry about it.

neoshi · #6 (**permalink**) 04-19-2009, 01:37 PM

http://forum.ppcgeeks.com/showthread.php?t=62876

wILLk0r3 818 · #7 (**permalink**) 04-19-2009, 03:15 PM

I just got back from my local Sprint store. They swapped my KB and all is well now. In and out in less than 15 mins. I should have tried to get another phone since this one's under 30 days old, oh well! They always take care of me at that store so I'm not trippin.