New TP with hardware keyboard failure???...
 

I've had this device for less than 3 weeks and the hard KB has already failed. I had sent a text and after I sent the message, the letter "y" kept typing on the screen. I then soft reset my device and now the hard KB does NOT work. I was running a custom ROM. I did a hard reset and even flashed the shipped ROM and it's STILL not working. I will be going to my local corporate Sprint store and see what they can do for me. This sucks! =/

Re: New TP with hardware keyboard failure???...
 

Yeah that sucks. But hey, it's electronic and can go bad at anytime. Murphy's law ya know?

Custom rom and hardware failure huh? Go figure. I just bought a 2nd TP as the house phone and decided to expereiment with mine and flashed MightyRom 4.16 to tinker with. But that is only reason I flashed. I'm still not 100% sure I trust them (custom roms) but I commend you for reflashing back to stock 1st to see if it clears up the problem before bashing the TP into oblivion!!

Re: New TP with hardware keyboard failure???...
 

Flashing back to stock (shipped ROM) was the next thing I did after a hard reset. I'm gonna tinker with it for a bit before I head out to my local Sprint store to get a resolve.

Re: New TP with hardware keyboard failure???...
 

I remember reading a thread where someone was having the same problem and decided to try to fix it themselves. They found one of the cables kept coming unplugged. I think he just taped it down with electrical tape and it solved the problem. I think it was just something to do with the sliding mechanism causing the cable to unplug. I'll try to find the thread.

Re: New TP with hardware keyboard failure???...
 

i had a tp where the cables for kb were rubbing and caused them to unplug themselves, ill bet its the same issue. i let sprint worry about it.

Re: New TP with hardware keyboard failure???...
 

Re: New TP with hardware keyboard failure???...
 

I just got back from my local Sprint store. They swapped my KB and all is well now. In and out in less than 15 mins. I should have tried to get another phone since this one's under 30 days old, oh well! They always take care of me at that store so I'm not trippin.