Quick question about a lost phone?

jringo718 · #1 (**permalink**) 04-18-2009, 10:40 AM

I lost my phone and filed for the replacement and everything and it comes Monday.

Since I am phoneless till Monday I wanted to switch back over to my old Motorola Q9C, is that possible? Will that cause complications? Will that affect my Touch Pro's TEP? Or can I just do it online and then Monday switch right back to the new Touch Pro when it arrives?

southphillysean · #2 (**permalink**) 04-18-2009, 10:55 AM

losing your phone is never fun. if you want to reactivate your old phone then go ahead, but expect some problems when you go and switch back to the TP. there is always something that the phone carriers forget to do when switching phones, or you can do without until monday. i would hate that myself.

00gt1 · #3 (**permalink**) 04-18-2009, 11:14 AM

Quote:

Originally Posted by jringo718

I lost my phone and filed for the replacement and everything and it comes Monday.

Since I am phoneless till Monday I wanted to switch back over to my old Motorola Q9C, is that possible? Will that cause complications? Will that affect my Touch Pro's TEP? Or can I just do it online and then Monday switch right back to the new Touch Pro when it arrives?

You will be fine. It's done all the time, just make sure that you tell the Rep you are dealing with that you are switching it as a temp thing. The issue with doing so comes in when people switch their phones before filing a claim. At that point asurion will send whatever device is active on the account as that is the device that is covered. You can sit there all day long switching devices and that TEP will stay there... just don't abuse it or people will notice. Tell the rep to note your account and you will be fine.