Phone not vibrating

[mommasboy]

Hello all,
I dropped my phone yesterday and the battery came out, but to my surprise everything looked good. No scratches dings or anything, so I picked it up and put the battery back in and noticed that it didn't vibrate when it booted up. Once the phone came on I soft reset to see if that would fix the issue, It didn't. Next I hard reset, and it still didn't fix. I was running a custom rom so I flashed back to a sprint rom and still nothing. I tried putting the phone on vibrate and calling myself and nothing. Everything else on the phone works. Is this enough of a reason for sprint to give me a replacement, free of charge or will I be required to pay my deductible. Any help is appreciated.

[java75a]

well you aren't the only one it happened to me like a month a ago just exactly like you i had the phone for less than a week and drooped, hours after i received a call and figure out the vibrating it wasn't working did a hard reset nothing worked, this was a replacement i got from asurion for my mogul i call them and said the phone was defective and got another brand new so if you have insurance take to sprint store and said the phone is defective and they will replace it for you at not cost

[[sammich]]

If the phone isn't vibrating at boot, it's most likely a hardware problem. You should be able to get it replaced.

[mommasboy]

Originally Posted by java75a

well you aren't the only one it happened to me like a month a ago just exactly like you i had the phone for less than a week and drooped, hours after i received a call and figure out the vibrating it wasn't working did a hard reset nothing worked, this was a replacement i got from asurion for my mogul i call them and said the phone was defective and got another brand new so if you have insurance take to sprint store and said the phone is defective and they will replace it for you at not cost

My touch was also a replacement for my mogul, thanks for the info i'm going to take it today

[mommasboy]

I just came back from a sprint store and they told me that I would have to wait a week to get a replacement since my problem was minor. They said that as long as I can make and receive calls they won't swap me out there. They would have to order it. I'm going to try another sprint store tomorrow.

[ott]

Is your phone charging fine? and the soft reset button working ok? I know that the TP has a ribbon that the vib motor, charging port, and soft reset button all channel through that attaches to the circuit board. It's actually really nice how that is set up with all 3 of those on a replaceable ribbon, makes for easy repairs, but you may only need that ribbon replaced? just a thought.

[mommasboy]

yes my phone charges fine and it soft resets with no problem. They said that all the sprint stores will tell me the same thing about waiting. Is this true, cause I don't want to waste my time going to another one. Would it be easier just ordering through asurion.

[ruskiyab]

Originally Posted by mommasboy

yes my phone charges fine and it soft resets with no problem. They said that all the sprint stores will tell me the same thing about waiting. Is this true, cause I don't want to waist my time going to another one. Would it be easier just ordering through asurion.

This is true from my experience but it usually doesn't take a week. The touch screen on my girlfriends vogue stopped working, we took it in, they told us since the phone is able to make calls, she'd have to wait. Even though the only way to make a call would be to dial someone out of the contacts screen in tf2d i had installed.

[gabe501]

Ha I'm glad I'm not the only one! I dropped my phone a week ago and noticed that my vibrator has gotten louder like something has shaken loose inside. I left it alone and it seems to have fixed itself. Then I dropped it again yesterday and found out just now it doesn't vibrate anymore. After playing with it for about a half hour I found that if i shake it around a bit sometimes it will kick in. I do have insurance on the phone but don't want to pay for the deductable, plus there's nothing wrong with the phone as I have invisible shield on. should I attempt to open it up myself and try to fix it? Or should I take it back for warranty?

[chappy]

If you have ESRP, go to a store, unless you just have a 100 extra bucks to spend. Asurion isn't going to send you a phone for free.