When I decided I preferred BodyGuardz to InvisibleShield, I asked Zagg to cancel a 2nd order I had placed for a 2nd InvisibleShield. Zagg claimed it had already been sent to shipping and they could not cancel the order.
(Meaning I'd have to return it at my own shipping expense.) I had not received any shipping details before that day, but later that night I did, after days of it not being shipped. So it came in, I returned it, doing everything they told me to do in making a return. I saw in shipment tracking that they received the returned product on 2/4/2009. But after a week I still didn't have my money back. On 2/12/2009 I asked them where was my money. They responded
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Quote:
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In regards to your question about your refund. According to our records, we processed your return on February 6th and your refund was completed this morning, February 13th. This should be posted back to your account in the next 2-3 business days, if not today.
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Later in the day on 2/13/2009 the refund landed in my Paypal account.
So interesting how things just happened to occur just as I started asking what was going on... I feel like Denti, that if I never asked why things were delayed, they would have taken even longer.
Given I prefer BodyGuardz after giving them a try, I had no planes of using InvisibleShield again anyway.