Exchanging Phones... what can I keep? - Page 3

**TweetyBear** · #21 (**permalink**) 04-17-2009, 10:13 AM

you can keep everything but the phone and cover. some has said that sprint wants there covers back! lol

**bikeandestroyx** · #22 (**permalink**) 04-17-2009, 10:34 AM

Quote:

Originally Posted by DeputyStankus

All mine came with was a slip of paper that said "put the phone in the envelope." It didn't make it clear what to include. You've seriously kept the battery and battery cover with no adverse consequences???

if they didnt send you a cover or battery then you keep it
how else would you get a new cover or battery?
unless the phone came with accessories you dont return yours.

nextelfixer · #23 (**permalink**) 04-17-2009, 11:06 AM

I am a Sprint ASC and Sprint has asked for all HTC Battery Doors to be returned with the phones. As for everything else, it is yours to keep. One of the small benefits you get from having a bad phone!

Just to clarify, this is for defective unit exchanges only. If you have a unit for less than 30 days and are getting it replaced, you have to return the whole package to wherever you got it from. Since you said that they sent you an envelope to send the phone back in, I assume that it is an AE (advanced exchange) unit, not a short term failure unit.

**TweetyBear** · #24 (**permalink**) 04-17-2009, 11:15 AM

Quote:

Originally Posted by nextelfixer

I am a Sprint ASC and Sprint has asked for all HTC Battery Doors to be returned with the phones. As for everything else, it is yours to keep. One of the small benefits you get from having a bad phone!

ahh see..sprint wants their covers back lol must be pricey to make

vpr5703 · #25 (**permalink**) 04-17-2009, 11:20 AM

Quote:

Originally Posted by TweetyBear

ahh see..sprint wants their covers back lol must be pricey to make

LOL with Sprint bleeding customers like a stock hog in my area, they need all the money they can get.

DeputyStankus · #26 (**permalink**) 04-17-2009, 11:26 AM

Dang. This is my...fifth unit? Think of all the batteries I could have kept!!!

**TweetyBear** · #27 (**permalink**) 04-17-2009, 11:34 AM

Quote:

Originally Posted by DeputyStankus

Dang. This is my...fifth unit? Think of all the batteries I could have kept!!!

omg..r u serious? that IS the only perk of having countless badphones lol

**CozBoogie** · #28 (**permalink**) 04-17-2009, 01:06 PM

Threads merged.

late,
Coz

DeputyStankus · #29 (**permalink**) 04-17-2009, 10:43 PM

aight. I'll just send the phones. still kickin' myself over not keeping the prior accessories, though!

thelastpoet · #30 (**permalink**) 04-18-2009, 12:34 AM

if its from ausrion...keep everything but the phone...if its an exchange through sprint tech or customer service...send it all back or risk a restocking fee

View Poll Results: What has happened when you kept stuff?
I kept everything except for the phone itself and didn't get charged for anything.	34	55.74%
I kept everything except for the phone itself and was charged for the items.	1	1.64%
I kept everything except for the phone itself and was only asked to send back the items.	1	1.64%
Never tried, so I don't know.	25	40.98%
Voters: 61. You may not vote on this poll