What is Sprint sending me to replace my Touch Pro?

[dashiot]

Originally Posted by frostrambler

All I have is the serial number in the email. When I get the phone, I would see the ESN, but I can just as easily type in ##778# and see if its a refurb that way.

Does the esn start with DEC: 270XXXXX or Hex: A100XXXX, if so i can use either or like you said, you can ##778# when you get it, was just offering my resources.

[[sammich]]

Originally Posted by dashiot

Sorry,

went to take the bike out for bit. Notice under my name it says Carrier: Sprint, since they pay the bill; i'm a tech at a corp store, all I need is the esn and I can tell you if its new or refurb. And just an update for peepz here, currently as of today(this moment 2:03pm EST), anyone who has a TP and has to have a device order from a store, on our list, you will be getting a refurb. Unless its less than 30 days, then you will(should) get and in store swith out for a new TP.

Do you know if theres any way to get a fixed TP [no heating issues, even backlighting] after 30 days? The new batch has these issues fixed

[dashiot]

Originally Posted by saumaun

Do you know if theres any way to get a fixed TP [no heating issues, even backlighting] after 30 days? The new batch has these issues fixed

Only thing that will work in your favor is getting a tech/rep that knows or document that shows this is a know issue. Theres nothing current in our Known Issue section about those yet. I know its happening so when someone comes in with that issue, I just approve it for an exchange. But again, its gonna be you getting someone that knows about this.

[Ph33zy]

are you guys getting ur replacements sent straight to your house? I just brought my phone in yesterday to get mine replaced (had the rainbow oil slick under the screen) and they had to order one for me, but said to come pick it up on Tuesday at the store.

[Dr.8820]

i called *2 and told them i didn't have time to wait an hr. in the store so mine is being mailed to my house.

[newbie695]

Nothing to worry about.

1.8 lbs. is a brand new TP in original box with all accesories.

Mine arrived Friday and the UPS package weighed 1..8 lbs.

[Ph33zy]

Originally Posted by newbie695

Nothing to worry about.

1.8 lbs. is a brand new TP in original box with all accesories.

Mine arrived Friday and the UPS package weighed 1..8 lbs.

I didn't know you can just call *2 to get a replacement with TEP. I will do this if I get a refurb this week. I hope the store lets me keep all the the new accessories...

[frostrambler]

So I got my replacement TP, brand new retail box!

I am sending my old TP back, but the envelope is really small, so I assume I don't need to send accessories back.


I CAN fit the new memory card in there and the old battery.

Should I send those two? I have a 4gb memory card and extra 1gb cards, so I don't really need it, but an extra battery is always good.

[[sammich]]

Originally Posted by frostrambler

So I got my replacement TP, brand new retail box!

I am sending my old TP back, but the envelope is really small, so I assume I don't need to send accessories back.


I CAN fit the new memory card in there and the old battery.

Should I send those two? I have a 4gb memory card and extra 1gb cards, so I don't really need it, but an extra battery is always good.

Send the phone and battery cover only.

You can keep the stylus, battery, and memory card. Other users have reported only being required to send the device with battery cover

[Dr.8820]

i 2nd what sauman said. but you should have a slip of paper telling you what to return.