Hardware Keyboard not working

[poppa23]

Originally Posted by Zoheb318

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.

Yeah... I was told through advanced tech support they'd send me a phone, but can't guarantee if it's refurb or not plus there's a 2 week waiting period. Not sure the validity of that, but will go through the advanced exchange and hope for the best..

Stupid customer service.. if i wanted to type on screen I would of just gotten the diamond!