Company Exchange Server Issues

5harkology · #1 (**permalink**) 01-13-2009, 10:58 AM

I all of a sudden started having this problem with my touch pro. Last week my phone stopped syncing with my companies exchange server (error code 0x85010002).

I've been using the same ROM for about 45 days and one day last week it just stopped syncing with my companies exchange server. It keeps prompting me for my password and will not sync anything.

Odd thing is, one of my coworkers has a touch pro and his stopped working the exact same time mine did. Two other coworkers devices are working fine; 1 is a mogul/wm6.1 and the other is a 700wx/wm5.

I have tried running the up-to-date owa certificate with no luck. Have also verified all settings and they are correct. Have tried several hard and soft resets and have re-setup activesync at least 20 times in an attempt to get it to connect.

Any ideas?

e_town · #2 (**permalink**) 01-13-2009, 11:01 AM

I would ask your Exchange admin. I run our Exchange server here. Tell him to check the event log and see if anything weird is there....

UBERG33K · #3 (**permalink**) 01-13-2009, 11:33 AM

I am an IT manager for a company. One of the users had this same issue this last week. It seems that her mailbox had become corrupt. We had to rebuild it. No biggie, I just did it after hours.
Talk to your exchange admin to do this.

**MadlyAlive** · #4 (**permalink**) 01-13-2009, 11:34 AM

0x85010002 means your credentials are incorrect. Have you recently changed your password? I would try to delete the server partnership and re-create it if you are sure that the password is correct.

gothere · #5 (**permalink**) 01-13-2009, 12:44 PM

We had a similar problem on the Dash with t-Mobile users. Work work fine with VZW, but not TM. The final fix was to go into Exchange with the mobileadmin utility and delete the association and have the phone create a new one on the next connect. Mobileadmin is a free addon to Exchange 2003.

5harkology · #6 (**permalink**) 01-13-2009, 01:41 PM

Thanks for the ideas guys. I have tried creating new active sync partnerships countless times....several hard resets, different ROMs, all with the same results. I have verified my login credentials many times and even changed my password.

**MadlyAlive** · #7 (**permalink**) 01-13-2009, 02:02 PM

Quote:

Originally Posted by 5harkology

Thanks for the ideas guys. I have tried creating new active sync partnerships countless times....several hard resets, different ROMs, all with the same results. I have verified my login credentials many times and even changed my password.

I'd definitely talk to your Exchange Admin at this point.

5harkology · #8 (**permalink**) 01-13-2009, 02:11 PM

Quote:

Originally Posted by MadlyAlive

I'd definitely talk to your Exchange Admin at this point.

Problem is, I work for a very large company and it's like pulling teeth to get a hold of anyone through the help desk that knows anything about this situation. I can't even imagine trying to get ahold of the system admin.

**MadlyAlive** · #9 (**permalink**) 01-13-2009, 02:13 PM

Quote:

Originally Posted by 5harkology

Problem is, I work for a very large company and it's like pulling teeth to get a hold of anyone through the help desk that knows anything about this situation. I can't even imagine trying to get ahold of the system admin.

Well I would at least log a ticket with them and try to see if it gets up the ladder.

If you know who monitors your Exchange system, you could try sending them an E-Mail.

stretchs · #10 (**permalink**) 01-13-2009, 05:16 PM

I have tried getting to this same error message and have not had any luck. The various posts I've read relating to that error code seem to be all over the board as to what fix works for them. Everything from multiple hard resets to the exchange admin blocked EAS for your account.

What version of Exchange is your company running?