Defect, anyone else have this issue? - Page 2

Mr_Alexander · #11 (**permalink**) 01-09-2009, 01:59 AM

Quote:

Originally Posted by kyle4269

I was just going to say that if you keep letting it get worse. It going to catch in your pocket and then rip the whole thing off.

You guys are right of course.

I really don't want to ruin my phone. I use a case & haven't had it catch onto anything. I usually use hard plastic holsters that keep the face of the phone to the inside.
I would never counsel anyone to keep something defective. The decision I made was for me....that's why I was concerned enough to make sure that my girlfriend's was perfect.

Nagual · #12 (**permalink**) 01-09-2009, 09:57 PM

Mine is only VERY slightly raised. I don't think it's impacted performance so I don't worry about it. That one from the original poster's picture though definitely needs replacing.

rbrown13 · #13 (**permalink**) 01-09-2009, 10:28 PM

Quote:

Originally Posted by Nagual

Mine is only VERY slightly raised. I don't think it's impacted performance so I don't worry about it. That one from the original poster's picture though definitely needs replacing.

I am on my fifth TP and everyone before the one I have now had the raised home button to some degree but not quite as bad as the picture in the OP. I have heard some people say things like "well it's not that bad" or I can live with it" when it comes to some of the issues with the TP, I don't mean to offend anyone but for a phone with a $549 retail pricetag it should be perfect cosmetically. I know that some of the other issues with the TP are somewhat based on the faults of the OS. the guy I dealt with in the sprint store told me everytime I got a replacement that if I wasn't happy with my phone to just bring it back and exchange it, and I am way past 30 days.

This latest TP I have is as close to being perfect as it can be. This is a great phone with a great screen so don't settle for what are most deffently defects in build quality.

Nagual · #14 (**permalink**) 01-09-2009, 10:38 PM

If it affected functionality, I would certainly take it back, but it doesn't.

And I didn't pay anywhere near $500-$700 for it, so I'll go with the "devil I know."

**1999TL** · #15 (**permalink**) 01-18-2009, 09:06 AM

damn mine looks just like the OP's. I came to do a search on "raised button"

**scrosler** · #16 (**permalink**) 01-18-2009, 09:19 AM

I got the FIRST phone delivered on Tuesday at 9:00am the day after they released it. It was screwed up but not that bad.

Mine looked like it had been dropped as the top left of the screen was rescessed. I sent that back and got a vogue... Then sent that back and got my current pro....

The keypad is still screwed up. Not as bad as first and not nearly as bad as yours.... When I press the green phone button it feels like it is "crunching." It never hits right the first time. Have to press it like three times to get it to work.... I could hit the button on the most extreme left corner andit will still act like I hit the home button! Yeah, HTC forgot to quality check these things for sure. Too bad we cany buy custom cases like we can for PC's.

But in all reality, Im not concerend about the keypad as my USB port being loose and always disconnecting keeps me distracted from the POS keyboard.

hahahaha (im laughing but I dont mean it. Consider this an ironic laugh)

**scrosler** · #17 (**permalink**) 01-18-2009, 09:23 AM

Quote:

Originally Posted by rbrown13

I am on my fifth TP and everyone before the one I have now had the raised home button to some degree but not quite as bad as the picture in the OP. I have heard some people say things like "well it's not that bad" or I can live with it" when it comes to some of the issues with the TP, I don't mean to offend anyone but for a phone with a $549 retail pricetag it should be perfect cosmetically. I know that some of the other issues with the TP are somewhat based on the faults of the OS. the guy I dealt with in the sprint store told me everytime I got a replacement that if I wasn't happy with my phone to just bring it back and exchange it, and I am way past 30 days.

This latest TP I have is as close to being perfect as it can be. This is a great phone with a great screen so don't settle for what are most deffently defects in build quality.

Very well stated. This is B/S what we are going through. Did HTC have a bet that they could beat RIM in a race to get the phones out before XMas? One stipulation for the race... It dosnt have to work right? I mean come on...

**gator352** · #18 (**permalink**) 01-18-2009, 09:24 AM

Super glue !! That will work! Naw....I'd be a ticked off puppy. Mine is a little raised but you can't notice unless you put your face to it....but raised that much, yeah I would return it till I got one that was perfect. For a 600 phone and the service you pay, I would think you have that right!

**scrosler** · #19 (**permalink**) 01-18-2009, 09:26 AM

AWESOME! Now that I read this post I looked at mine more closely... Yeah, its uneven. But NOTHING like the ops. Just a few MM's.

Thanks for ruining my day OP!!!! Just kidding.... heheheheh

cat2k8 · #20 (**permalink**) 01-18-2009, 09:39 AM

believe it or not but I am now on my 25th replacement of the HTC Touch Pro and this issue has been an issue for 24 out of the 25 replacements. could not tell with the 25th one due to me taking it back 2 min after geting it.

WARNING TO ALL HTC TOUCH PRO USERS..
All of the HTC Touch Pro's will have this issue..

I think that This Issue of the OP and others is an known issue that HTC Knew about but refused to keep it off the market due to RIM BB Storm coming out.