Mega problems with ATT Fuze

[Mrs. Geek]

Ok, I purchased a Fuze on-line; generally speaking it was simply defective; went to ATT store and they replaced it. I've had the new one now for about a month. First off it freezes and crashes alot; when I re-set the re-boot-it was at 136 times. I've hard re-set a few times. I have a 16GB SD. I have learned that If I have my wifi on at home; it will not turn off; have to re-set multiple times and/or turn off phone; it then takes multiple re-sets to get the touch flo 3 D to load. Nothing to do with a lack of memory because it did this before I started installing anything; currently have 196.76 MB of Storage memory and 90.03 MB of Program memory. I have yet to get voice command to work; I've lost ring tones somewhere, somehow. When Touch Flo 3D is loaded; am I suppose to be able to go to the Today screen in settings and check the items I want on my screen because none of them work with Touch Flo; will work only if Touch Flo is off?? I can see the Microsoft Push but cannot activate it at all. I'd like to get the bloat ware off that ATT stuck in here but don't quite know how. I don't play many games; I'm a cardiology nurse and have a b-zillian Cardiology programs on here. Do I hate the phone; no I just want it to work; the memory is great; I don't mind the screen size; I am use to a HP Ipaq screen but this is fine. I like the keyboard bla, bla, bla. I'm wondering if some manufacturer setting is screwed up. I don't want to do yet another hard re-set but will glading do to get things in smooth working order. The phone; intermittently when making a call I can see that it's dialing; it connect but I cannot hear a sound and volume is maxed. Help please. I'm not even sure if I have listed all the problems that I am having at the moment this is all I can think of. If anyone can help me it would be greatly appreciated.

dlwendland