HELP!! Touch Pro screen not responding!!!!

[Hafrust]

Originally Posted by Fatdeko

Had the exact same thing happen to me on my Diamond (frozen screen, hard reset, stuck on calibration screen etc) and went to the Sprint store yesterday. They said I had 2 options (to which I told them I actually had 3, but I'd keep the last one to my self, for now). As I didn't have insurance (and why should I--only had the phone 3 months and was well within warranty territory) I would have to send the phone to HTC (on my dime) and wait for a replacement. It would take 2 weeks. Option 2 was pay $120.00 and I'd have a new phone in 48 hours. I looked at the kid behind the counter and he could tell I was seriously considering option 3 and said , "I know what you're thinking, so why don't I just process the order for the replacement and if you come pick it up on Saturday, fine, if not, that's fine too. At least you can sleep on it. You can always call customer care and see if you can squeeze them for some goodies or something."
So I guess my point/question is:
Is this policy for real? Am I missing something? Are there any strategies, tactics, buzz words I should use with customer service to get some loot from them when I call?

Thanks

myers

Well, you screwed yourself when you didn't purchase insurance from Sprint. It's only $7 a month. Yes, there is a 12 month manufacturer's warranty, but as it is with many other manufacturer's warranties, you do have to send it in on your dime. Sprint did not manufacture your phone, so why should they give you anything for your faulty hardware when you declined to purchase their insurance coverage? At that point, you are on your own and you are not entitled to any "loot".