Touch Pro still out of stock?

[xxxjdoggxxx]

I called Best Buy today because I planned on finally exchanging my defective Pro. They told me all the stores in the area are out of stock. So I called the local Sprint store and explained my situation (I only have 1 more week before my 30 days to exchange at Best Buy are up). All Sprint stores in the area are also out of stock. The person I talked to said since I have insurance they would order me a replacement through the insurance and they would have it on tuesday. I have a couple questions about that, why are all the stores out of stock yet they can order me one and have it by tuesday? Also since it is through insurance does that mean it is a refurb? If it is a refurb I will refuse to take it for the money I paid considering it is HTC's fault I got a defective phone and not mine.

[rihavens]

If you go through insurance you can expect it to take 2 weeks, and it will most likely be a new phone at this point. I have no clue how long it would take for refurb phones to work its way into the system.

[THunDA]

Originally Posted by xxxjdoggxxx

I called Best Buy today because I planned on finally exchanging my defective Pro. They told me all the stores in the area are out of stock. So I called the local Sprint store and explained my situation (I only have 1 more week before my 30 days to exchange at Best Buy are up). All Sprint stores in the area are also out of stock. The person I talked to said since I have insurance they would order me a replacement through the insurance and they would have it on tuesday. I have a couple questions about that, why are all the stores out of stock yet they can order me one and have it by tuesday? Also since it is through insurance does that mean it is a refurb? If it is a refurb I will refuse to take it for the money I paid considering it is HTC's fault I got a defective phone and not mine.

Are you going through ESRP (the repair program) @ the store?

I'd imagine it would take some time even using that route, not saying the store misinformed you but advanced exchanges could take up to 5 days to get to the store and its possible it will be on backorder that way also. Since the phone just came out I doubt there are refurbs so you will most likely get a new one.

Whats wrong with your phone?

[xxxjdoggxxx]

Originally Posted by rihavens

If you go through insurance you can expect it to take 2 weeks, and it will most likely be a new phone at this point. I have no clue how long it would take for refurb phones to work its way into the system.

Well the guy I talked to didn't seem like he knew what he was doing. He didn't even ask what was wrong with my phone. He just said he ordered it through my insurance and I can pick it up on tuesday at the Sprint store. I guess I'll call on tuesday and see if they have it. I'm not going to get my hopes up though.

Originally Posted by THunDA

Are you going through ESRP (the repair program) @ the store?

I'd imagine it would take some time even using that route, not saying the store misinformed you but advanced exchanges could take up to 5 days to get to the store and its possible it will be on backorder that way also. Since the phone just came out I doubt there are refurbs so you will most likely get a new one.

Whats wrong with your phone?

The problems I am having are:

-extremely hot battery/charging issues
-low earbud volume when using handsfree adapter and sometimes when using phone its self
-chipped chrome (not a huge deal to me)
-errors and crashes when using opera and other apps (sometimes requiring soft reset)
-raised buttons (again not a huge deal)

I'm sure I missed a few things but that is pretty much it. By the way my build date is 10/14 so it is likely I got a defective phone.

[Baffles]

Originally Posted by xxxjdoggxxx

The problems I am having are:

-extremely hot battery/charging issues
-low earbud volume when using handsfree adapter and sometimes when using phone its self
-chipped chrome (not a huge deal to me)
-errors and crashes when using opera and other apps (sometimes requiring soft reset)
-raised buttons (again not a huge deal)

I'm sure I missed a few things but that is pretty much it. By the way my build date is 10/14 so it is likely I got a defective phone.

Try a hard reset before messing around exchanging. It should fix the random errors/crashes, may fix the volume issues and heat issues as well.

[Scrotum]

Originally Posted by xxxjdoggxxx

I'm sure I missed a few things but that is pretty much it. By the way my build date is 10/14 so it is likely I got a defective phone.

I have the same build date, but have not been having these problems, gets a little warm thats all. Whats the problem with the build date.

[xxxjdoggxxx]

Originally Posted by ZX6RArcher

At Sprint we actually don't do any ordering of accessories, phones, etcetera. The orders are generated at higher levels than the stores themselves. How they (whoever "they" are) determine what accessories and phones to order is beyond me. My guess is they look at past transaction history and "guess-timate" what to order and how many to prevent overstock issues since we do have to do periodic return to vendor shipments on items that have excessive stock. Retail consultants can order the phones and they will be shipped from the warehouse, exactly how we receive our daily shipments. All we can do is look at the open shipments and see what is contained on each shipping number and the quantities of each item. I hope this answers your question.

As far as the store numbers, are these the right locations?
Oshkosh, WI:
Sprint Store 3209
2060 S. Koeller Street Fond Du Lac, WI:
Sprint Store 3141
506 N. Rolling Meadows Drive

I'll check their inventory for the TP tomorrow and see what they have and shoot you a PM.

Yes that is the correct info. Thanks in advance for looking into it for me but it doesn't look good considering even all of the Best Buys in the area are out of stock.

Originally Posted by Baffles

Try a hard reset before messing around exchanging. It should fix the random errors/crashes, may fix the volume issues and heat issues as well.

Tried multiple hard resets among other things including registry edits and none of it works.

Originally Posted by Scrotum

I have the same build date, but have not been having these problems, gets a little warm thats all. Whats the problem with the build date.

From what I have read on multiple forums it looks like some (not all) of the phones with a build date before 10/19 may be defective but there is some debate about this so I am not sure. All I am sure of is my phone is defective.

[mandangalo]

They could be doing an "Advance Exchange", where they order you a new phone overnighted to the store when you have insurance. They've always given me a new phone while doing this (Mogul for Mogul, Touch for Touch, a920 for katana dlx...)

[THunDA]

Advanced exchanges are not always 'new' (most of the time they are factory refurbs).. although in this case I would guess its going to be a new one since the phone hasnt been out long enough for there to be alot or refurbs, if any at all.

[KINYA]

the phone will be new i ordered mine they told me that it would on back order and got my phone the next day