UPDATE:Rainbow looking circle

[mongoose0318]

After staying on hold with vzw for over an hour, going to the local store to verify (and being told no stores carry the touch pro because it costs too much), and talking to 3 levels of techs on the phone they are sending me a replacement. Nobody except the guy at the store could accurately repeat to me the problem I was having, so who knows what they will eventually think when they get the phone. At least it didn't' cost me the insurance payment. Everyone was very polite through the whole process which was refreshing. I did have to specifically mention the manufacturer warranty because the first person I talked with on the phone wanted to just ring up the insurance.

[jah8551]

I bought my pro from and a friend, so i didn't get the option of getting insurance on it. I was just wondering if there would be a way to get mine replaced through sprint or htc, I just noticed this mark on the screen and i really don't want to have to live with it. It has grown and is taking up 1/3 of my screen.

[wILLk0r3 818]

Jah, put the $7 TEP on your account, wait a couple weeks and go into a store and see if you can jive them to replace it.

[jah8551]

I tried to add it and because the phone is over 30 days old, they wont let me add it. So am I basically screwed.

[Twinsen]

Well, wasn't aware of this thread. But add me to this list as well as of about two months ago. Also I have a friend with the phone with the same problem as of a couple of days ago. When I went in two months ago, they said the BS about it's just regular wear/tear and that because it's a "cosmetic defect", they won't replace it for free through insurance. So my friend and I are going on our lunch today to get them sorted out and hopefully after two months, they should know it's a manufacturer defect.

[ksann]

My Verizon TP (got it the week they came out last year) screen stopped working by touch. I noticed that it has the 'oil slick' in the middle rectangle. Screen is totally dead to the touch.

I called VZW Tech, and they told me that this is considered abuse, so I have to file through Assurion and pay the $50. They said that this is NOT covered by HTC warranty.

I am pissed.

I am going to try going in to a store to see if they will warranty it for me.

[gimme5]

Originally Posted by ksann

My Verizon TP (got it the week they came out last year) screen stopped working by touch. I noticed that it has the 'oil slick' in the middle rectangle. Screen is totally dead to the touch.

I called VZW Tech, and they told me that this is considered abuse, so I have to file through Assurion and pay the $50. They said that this is NOT covered by HTC warranty.

I am pissed.

I am going to try going in to a store to see if they will warranty it for me.

Wow...bring a copy of this thread and the thread over at xda. Let's see if they still call it abuse then.

Good luck to you!

[ksann]

Originally Posted by ksann

My Verizon TP (got it the week they came out last year) screen stopped working by touch. I noticed that it has the 'oil slick' in the middle rectangle. Screen is totally dead to the touch.

I called VZW Tech, and they told me that this is considered abuse, so I have to file through Assurion and pay the $50. They said that this is NOT covered by HTC warranty.

I am pissed.

I am going to try going in to a store to see if they will warranty it for me.

Wanted to post an update.

I went into a Verizon Store, and after waiting >1 hour for 'Tech', the gentleman looked at my screen, and said no probelm, except that they do not have tP's in stock, so he will have it sent to me from the warehouse. After entering all of the info, he tells me that that store can only pull from the local warehouse, which also does not have any TP's, so I should call 611 and tell them that a Store tech validated that the phone was defective, and they will ship to me from any warehouse.
20 minutes on the phone with VZW 611 (from my other VZW phone, i760) and the lady agreed to Overnight a replacement, but by that time it was too late to ship out so I wont recieve it until Friday.

Now, bigger question, my phone is unlocked, flashed with my favorite ROM, GPS activated, and a whole bunch of other stuff, do I not worry about it and send it back in? I don't think that I can reflash it and relock it without use of the touchscreen.


Thanks all.


ken

[SS11184]

i have the smudge also but its not a circle its a rectangle a lil smaller than the screen.....

[PdaAddict]

I have no TEP and past the 30 day period at this point. IS there any way Sprint will exchange it or is it a lost case and not even worth the trouble? Thank you in advance!