Exchanged my TP and got a new one

[rbrown13]

I have a simular story except I'm on my fourth TP, the first one I exchanged the guy at the corp. sprint store let me keep everything except the phone and cover. I got the batt., cable, charger and he tried to give me the case but I already have an aftermarket case. the guys at the store I deal with are some of the best folks I've dealt with in the cell phone business and I have tried really hard to build a good relationship with them, also when you get good service from a sprint store ask them for there business card because on the card is an email address where you can leave feedback for that store and the employee that helped you. I have left feedback three times, once for the store manager and two of his employee's and the feedback gets back to the store and I believe goes a long way in building relationships.