Picture Mail showing online, but not sending to phone.

[skeegcpp]

nausds, what kind of phone do you have??

[Merq]

Originally Posted by nausds

I to am having the same picture mail problem. I spoke with Sprint tech support three times tonight who had me do all of the resets and everything else everyone above said CS had them do. The only thing I did not do was a hard reset since I just did one three days ago.

I have tried sending a picture mail to two friends on Verizon, one on Sprint and to myself. I received the one I sent to myself after about 5 minutes but none of my friends received the pics I sent.

I followed the steps in the thread above by uninstalling .net 3.5 and picture mail, soft reset, reinstall 3.5, soft reset, pic mail, soft reset, etc.

When I attempt to update my profile in settings I get the following message:

The profile update could not be completed. Please try again later. If the problem persists, you may need to Customer Service.
Error Code: 1012

This also happened when tech support asked me to update the profile eariler. But they had no idea why that message was coming up.

So my first (sarcastic) question is, is everyone in tech support idiots? They might as well have the automated voice tell us what to do.

Tech support opened a ticket and is supposed to get back to me within 36 hours.

Anyway, my real question is does anyone else have this problem with updating the profile? By the way I get the exact same message while trying to update the PRL.

Next, are there any other steps out there to try to get this picture mail thing working?

I found out that error happens when you are connected to ActiveSync.

Try disconnecting your ActiveSync and just with your bare phone and no cable connections, try the Update Profile. Worked fine for me after that.

[LeoKnightas]

The steps listed in post #46 worked for me! The first thing I did was uninstall "Personalizer". And PictureMail Work! If you have MortScript installed uninstall it.

[Merq]

Just to give those a heads up:

Day 2 and the method of installing .NET 3.5 *first* and then soft reset, picture mail update, soft reset...

STILL working! I got a random picture message today that I *wasn't* expecting for a change (meaning I didn't tell him to send me one to test out my pic messages).

So that made me happy to see one come through that I wasn't specifically waiting on.

Like I said, just updating the thread with results on how to fix this crazy loophole of a problem.

[pyroz]

Originally Posted by r1_rydah

I was having the same problem, and then I did this http://forum.ppcgeeks.com/showpost.p...9&postcount=28 and it worked... if you have .NET CF 3.5.installed trying what I listed above might work

what if your .net 3.5 was cooked into the rom?

[nausds]

I have a Sprint Touch Pro.

I did stop ActiveSync and my update profile worked, so thanks for that!!

After I updated my profile I tried sending two picture mails, one to a Verizon phone and one to a Sprint phone. My friend with the Sprint phone said she had a text message saying she had a picture mail but could not access the link to download it. My friend with the Verizon phone has still not received it and I am waiting on her to send me one back.

I am still waiting to hear back from Sprint tech support so I will update after.

Thanks for the help.

[Merq]

Originally Posted by pyroz

what if your .net 3.5 was cooked into the rom?

Damn.

Might be out of luck on that one. Unless PictureMail wasn't installed/cooked on it. Then just downloading PictureMail and installing it should be fine. Since you already completed the first step of "installing .NET 3.5" first, technically.

[funbobnopants]

I have had the same problem with picture mail since I recieved my replacement Touch Pro. After two weeks of daily consulting with level two technical support techs, who had some very inventive solutions, none which worked I saw this post about Cody's Personalizer. I removed his application and BANG, I can now send and recieve pictures and videos. Thank You Geek Gods.

I have also been having the picturemail problem. When I called Sprint last night, I spoke with their tech support for a bit. They told me that there is a new ROM update available on the HTC website. It has a release date of 11-05. They said that this should fix the picturemail app. However, I wasn't able to download it. It asks for a specific S/N of your phone, and it wouldn't take mine for some reason. Can someone verify this? and see if they can get it to work? and if it does work can they post the .exe/.cab file for the ROM?

[dahray02]

Originally Posted by funbobnopants

I have had the same problem with picture mail since I recieved my replacement Touch Pro. After two weeks of daily consulting with level two technical support techs, who had some very inventive solutions, none which worked I saw this post about Cody's Personalizer. I removed his application and BANG, I can now send and recieve pictures and videos. Thank You Geek Gods.

good to see this...cus i still have .NET 3.5, all i did is remove Personalizer and it works, i dunno what all the talk about removing .NET 3.5 is for