Picture Mail showing online, but not sending to phone.

Merq · #1 (**permalink**) 12-10-2008, 09:42 PM

This might dumb but I can't receive picture messages on my phone. They go to my Sprint Picture Mail on the WEB but not to my phone.

Is there any way to have a picture message sent to my phone and not the sprint website only? I can't seem to get it working.

**skeegcpp** · #2 (**permalink**) 12-10-2008, 09:52 PM

Quote:

Originally Posted by Merq

This might dumb but I can't receive picture messages on my phone. They go to my Sprint Picture Mail on the WEB but not to my phone.

Is there any way to have a picture message sent to my phone and not the sprint website only? I can't seem to get it working.

r u in coverage??? do u have text blocked??

Merq · #3 (**permalink**) 12-10-2008, 10:47 PM

Yeah, I'm in coverage. And I have the simply everything plan. Still a no-go.

Merq · #4 (**permalink**) 12-10-2008, 10:48 PM

The thing is... when I login my sprint mail on the website, I can click "forward" and send it to my number and get it on my phone. But when someone originally sends me one my phone is not receiving it. I don't even get a notification.

**skeegcpp** · #5 (**permalink**) 12-10-2008, 11:03 PM

mite have to call sprint TSS...this mite seem dumb, u do have the notification turned on???.......wait...custom or stock??

Merq · #6 (**permalink**) 12-10-2008, 11:41 PM

Stock with flipclock and things like total commander, phm regedit, the tweaks only package from the essentials page so sms sent notifications are off.

This sucks. :[

**skeegcpp** · #7 (**permalink**) 12-10-2008, 11:44 PM

ok..are u asking that??? or stating that, sms notifications were off??

**[sammich]** · #8 (**permalink**) 12-10-2008, 11:45 PM

Strange issue... Call Sprint Tech Support, but I'm not sure how much they'll help.

You could try a hard reset if it is a big problem for you. I think that might fix the problem.

Let us know if you get it fixed

dole · #9 (**permalink**) 12-10-2008, 11:52 PM

I recall reading other posts where people have called CS and they "removed Picture Mail from the Account and put it back on" to get it working, but I may be misremembering...

CountryDevil · #10 (**permalink**) 12-11-2008, 12:14 AM

Something that I read over on Bussaboutwireless.com... the picturemail applicaiton appreantly does not run in the backgound and must be open to receive the notification.

I have tested it to some degree and their seems to be some truth to this. If I leave the application open I will receive a notfication that I have a new pic mail. The application in general is slow for whatever reason, but from what I gather, Sprint is working on a fix
for these issues, no indication on when it will be available though...

Reference: http://forums.buzzaboutwireless.com/...cending&page=2