TP Recalled! - Page 7

petewill · #61 (**permalink**) 12-05-2008, 11:20 AM

Do you think this potential recall could be for Verizon too? No stores in the Phoenix area have them in stock and they were supposed to have them on Monday...

**aceracer24** · #62 (**permalink**) 12-05-2008, 11:41 AM

OMFG people, there is no recall. There are rumors that some of the issues might get fixed, specifically about the chrome chipping off, but that isn't a recall. When your car gets a recall, you get a notice in the mail or a call saying as such. If there was a real recall on the phones then Sprint or HTC will announce it either by way of Web site or courtesy call/text message.

There is no way there would be a recall for a software issue and as for the chrome chipping, they won't recall the phone for that either because it's not happening to everyone. It usually only happens when your phone is dropped. That said, if you have the chipping chrome, you could take it back to the store and they will most likely replace it for you since it is a known issue.
THERE IS NO RECALL!

PdaAddict · #63 (**permalink**) 12-05-2008, 11:50 AM

If there is no "recall" can anyone explain why TP is out of stock for such a long time? I had a few issues with my TP such as overheating and earpiece sound quality. I reported this within 30 days but they can't order a replacement for me since the system won't allow to enter the order for TP. It was supposed to become available today (according to the Sales Support at Sprint) but it's still unavailable on their site. I hope they will honor they promise and exchange my TP because at this point I am out of my 30 days. By the way the wording the rep uses was "TP was pulled". Take it for what its worth.

**rainfreak** · #64 (**permalink**) 12-05-2008, 11:50 AM

I have a great Sprint account manager for my company. I work with him all the time and he sends me emails about release dates, which so far have been right on with the actual release dates. He busts his *** to make sure that I am happy, throws me free stuff all the time (3 BT headsets, countless extra batteries, sync cradles, car chargers, etc) and I even call him on his personal cell phone to just chat it up.

I say all of this because I want you to understand the relationship I have with my Sprint account manager before I go any further. I implicitly trust him and he has alwys been 100% honest with me about everything with Sprint, both the good and bad. He also works out the corporate office in Altamonte Springs, Florida and in that office they have a tech test center for testing all new phones on the Sprint network, as well as for R & D.

With all of that said, I ordered two new Touch Pros yesterday from him and about 15 minutes later I got an email from him that the Touch Pros are on back order and it would be about a week before I got them, instead of next day as usual. I asked if he could get it to me quicker and he is trying to work his magic. But my point is I am absolutely sure that if there was a recall he would know about it and warn me.

I personally think the Sprint store that the OP went to either didn't know what they were talking about, were making assumptions based on conjecture or were basing their comments off unfound rumors that they had heard God knows where.

**rainfreak** · #65 (**permalink**) 12-05-2008, 11:52 AM

Quote:

Originally Posted by PdaAddict

If there is no "recall" can anyone explain why TP is out of stock for such a long time? I had a few issues with my TP such as overheating and earpiece sound quality. I reported this within 30 days but they can't order a replacement for me since the system won't allow to enter the order for TP. It was supposed to become available today (according to the Sales Support at Sprint) but it's still unavailable on their site. I hope they will honor they promise and exchange my TP because at this point I am out of my 30 days. By the way the wording the rep uses was "TP was pulled". Take it for what its worth.

Because of a weak economy, Sprint didn't contract HTC to manufacture enough for the demand that they ended up getting from us?

I don't know, I am just thinking out loud...

**aceracer24** · #66 (**permalink**) 12-05-2008, 11:58 AM

Quote:

Originally Posted by PdaAddict

If there is no "recall" can anyone explain why TP is out of stock for such a long time?

Back order is not a recall....seriously do I need to explain it? If they are not in stock it's probable that HTC or Sprint is fixing the current batches, most likely the chrome. Why bother sending out the device just to know it will be getting returned for something that is a known issue.

If there was an actual recall, WE WOULD GET TOLD TO RETURN OUR PHONES. Did anyone in here get a message/call/ozmosis that you should return your phone to your nearest Sprint store? No....? It is NOT a recall!

neilson · #67 (**permalink**) 12-05-2008, 12:00 PM

Ok, so it's a major revision of the TP, but not a recall.

Major revisions are a big deal though, especially on a barely 1 month old phone.

**aceracer24** · #68 (**permalink**) 12-05-2008, 12:03 PM

Quote:

Originally Posted by neilson

Ok, so it's a major revision of the TP, but not a recall.

Major revisions are a big deal though, especially on a barely 1 month old phone.

So far it's all speculation. It has been confirmed to me by a Sprint rep that the chrome is a known issue and that it will be addressed but I never got a time line and I was never informed of how it would be addressed. This back order could be the reason or it could be a million other reasons. The fact remains that it is not a general recall. If it was then all of us that have phones that are built before a certain date would have been informed in some way to return our phones for a replacement. If...IF the back order is because of the chrome, they probably ceased shipments of current stock to either fix or replace them. For the rest of us, those with problems will end up going to a store to complain, others will have cracked chrome and not care and still others may never even see the problem. So why bother doing a mass recall?

PdaAddict · #69 (**permalink**) 12-05-2008, 12:07 PM

does anyone have any information as to when TP will be available for order again? I was told 12/5 but it doesn't look like its happening. Thanks

**Baffles** · #70 (**permalink**) 12-05-2008, 12:14 PM

When I was in the store 2 days ago getting mine replaced for chrome issues, they told me they had to order me one cause they are on backorder and they were being told it could be up to a month before the backorders are fulfilled. Don't know if there is any stock in what they said, its just what they supposedly were told at my local corp store.