internet not working

[jasperppc]

Originally Posted by andrewcgrimm

ok first off, the "story" you refer to is comlpetly true. Sprint was having 'hit and miss' problems with OMA, which is the one time activation of new phones or OMA phones (ie: Rumor, TP, TD, Rant, and some aircards). There was a backlog of OMA since wed of last week. Especially after an ESN swap is when most errors occured.

Thanks for the clarification Andrew, but you're missing the problem: Sprint reps are telling customers "network outage" or "backlog" even when it isn't true. In my case, I was told to blame a network outage, but I was able to swap to a new phone, and get Internet instantly! (I did a ##RTN# reset to no avail, right before I swapped it for a new phone).

Originally Posted by andrewcgrimm

Also Sprint Tech/Reps are not instruced to lie to you.. If there is a know issue or outage..it isnt covered up with a story.

Yes, they really are lying. These reps are probably giving the outage and backlog story because they don't know the real problem. Here's a thread filled with examples: http://www.sprintusers.com/forum/sho...d.php?t=176485. Page 2 has one particularly bad anecdote where one person is told that it was a network outage for 3 DAYS! People in that threads had a variety of root causes (including Active Profile), but they were told by a Sprint rep that it was an outage or backlog.

[andrewcgrimm]

Originally Posted by jasperppc

Thanks for the clarification Andrew, but you're missing the problem: Sprint reps are telling customers "network outage" or "backlog" even when it isn't true. In my case, I was told to blame a network outage, but I was able to swap to a new phone, and get Internet instantly! (I did a ##RTN# reset to no avail, right before I swapped it for a new phone).

Ok, if you would have read what i said, I said Sprint was having 'hit and miss' problems with OMA Devices. And that was true.

A ##rtn# does not change the Active Profile Value. That would have nothing to do with the internet not working. A ##3282# (make sure AP is 1) menu restore. Then Update Profile in Settings>System Tab. Then web should be working.

Originally Posted by jasperppc

Yes, they really are lying. These reps are probably giving the outage and backlog story because they don't know the real problem. Here's a thread filled with examples: http://www.sprintusers.com/forum/sho...d.php?t=176485. Page 2 has one particularly bad anecdote where one person is told that it was a network outage for 3 DAYS! People in that threads had a variety of root causes (including Active Profile), but they were told by a Sprint rep that it was an outage or backlog.

How can you say that are lying, then follow that statement up with another one that says probably. Yes, there was issues for several days, in fact Sprint is still having 'hit and miss' issue with OMA to today.

And the reason I know all of this, and am so knowledgeable about this is, because since wed of last week Ive taken 60 calls aday for this same issue. Some were fixable and some where not, its about 60/40.

There is no way of knowing if OMA will be backlogged before Sprint Tech/Reps refresh an OMA device. Once refreshed, it has to clear through OMA. If it does not clear and someone else refreshed it then its backloged even further. Because it will wait till one clears then clear the rest.

[jasperppc]

Originally Posted by andrewcgrimm

Ok, if you would have read what i said, I said Sprint was having 'hit and miss' problems with OMA Devices. And that was true.

Again, the problem is with Sprint Rep's who are lying to us about an outage or backlog problem. Again, they are saying that probably because they can't figure out how to fix the phone. (Do you understand that now?) Again, in my case I got Internet working by switching phones -- which would not be possible if there was an outage or backlog. Again, in that thread people had a variety of different problems and solutions, but they were told to blame an outage and backlog.

We weren't told about a "hit and miss" by our reps. We were told "outage" and "backlog". And frankly "hit or miss" just means random -- as in we know phones are failing but don't know why.

To be extra clear: I AM NOT CALLING YOU A LIAR. I AM CALLING OUR SPRINT REPS LIARS.