internet not working

[jasperppc]

Originally Posted by andrewcgrimm

ok first off, the "story" you refer to is comlpetly true. Sprint was having 'hit and miss' problems with OMA, which is the one time activation of new phones or OMA phones (ie: Rumor, TP, TD, Rant, and some aircards). There was a backlog of OMA since wed of last week. Especially after an ESN swap is when most errors occured.

Thanks for the clarification Andrew, but you're missing the problem: Sprint reps are telling customers "network outage" or "backlog" even when it isn't true. In my case, I was told to blame a network outage, but I was able to swap to a new phone, and get Internet instantly! (I did a ##RTN# reset to no avail, right before I swapped it for a new phone).

Originally Posted by andrewcgrimm

Also Sprint Tech/Reps are not instruced to lie to you.. If there is a know issue or outage..it isnt covered up with a story.

Yes, they really are lying. These reps are probably giving the outage and backlog story because they don't know the real problem. Here's a thread filled with examples: http://www.sprintusers.com/forum/sho...d.php?t=176485. Page 2 has one particularly bad anecdote where one person is told that it was a network outage for 3 DAYS! People in that threads had a variety of root causes (including Active Profile), but they were told by a Sprint rep that it was an outage or backlog.