A little tough Love about battery issues.

[Alpine-]

Originally Posted by dutchman71

Battery life is as expected. Bad coverage areas are a problem though. The worst part about the device is that when using it plugged in, it still kills the battery because it stops charging due to heat build up. That is the real issue with this device.

Wait, I'm confused here - So the TP stops charging the battery when under heavy use (GPS navigation in car + calls)? Or when you using it in ANY capacity it stops charging? In other words, you cant use it in car for GPS (plugged into AC adapter) and expect a fully charged battery when done?

Can someone who has used this clear this up for me? This seems like a pretty annoying feature flaw. Whats the deal here? It never charges when "in use" or sometimes (hopefully rarely) when under heavy use and high heat it stop charging?

Originally Posted by rransburgh

I agree that the battery life is acceptable. However, the fact that my phone will die while I'm talking when it is plugged into the wall is NOT acceptable. There is no reason why an AC connection shouldn't be able to run this device. If it overheats it should quit charging and use power from the cable until it cools. It is a design flaw but isn't enough to make me give up an otherwise great phone.

This actually happens? Say you have a dead battery and you plug into AC with only 2-3% power you can actually go dead and the wall outlet wont be enough? With my mogul once you get some power into it all is well. This is a bit disturbing, I guess I didn't know this about the TP. Makes me hesitate on my upgrade.

[ScrapMaker]

Originally Posted by Alpine-

Wait, I'm confused here - So the TP stops charging the battery when under heavy use (GPS navigation in car + calls)? Or when you using it in ANY capacity it stops charging? In other words, you cant use it in car for GPS (plugged into AC adapter) and expect a fully charged battery when done?

Can someone who has used this clear this up for me? This seems like a pretty annoying feature flaw. Whats the deal here? It never charges when "in use" or sometimes (hopefully rarely) when under heavy use and high heat it stop charging?

I'm hesitant to post about the issue--but on my Touch Pros, it would drain ANY time the radio was active. If I was on the phone OR running GPS (that used an active data connection, like Telenav,) then it drained.

Other's have reported battery-drain while plugged in and doing GPS as well.

An offered solution, (that sometimes works,) is to slide open the keyboard to allow the radio to cool better.

Ridiculous, but apparently it's the only option Sprint Touch Pro owners have.

[Alpine-]

Originally Posted by ScrapMaker

I'm hesitant to post about the issue--but on my Touch Pros, it would drain ANY time the radio was active. If I was on the phone OR running GPS (that used an active data connection, like Telenav,) then it drained.

Other's have reported battery-drain while plugged in and doing GPS as well.

An offered solution, (that sometimes works,) is to slide open the keyboard to allow the radio to cool better.

Ridiculous, but apparently it's the only option Sprint Touch Pro owners have.

Wow, the issue is much worse than I thought. I'm a bit surprised.

Is it a misstatement to say that the TP literally will not charge unless the phone is completely inactive? Will a fully charged TP at least maintain its charge plugged into Power when using GPS. Or will it also drain the battery first, attempt to recharge and then overheat?

Originally Posted by Bill Cordray

The original battery in my Touch Pro was defective. I am a Sprint dealer and all 3 Touch Pro devices have defective batteries. I replaced the battery in my Pro and it works and performs perfectly. Because accessories are in very short supply for the Pro finding a battery is difficult. We replaced a Pro battery with a Touch Diamond battery in one of our other Pro's and it immediately cured the battery issue, This is the same exact 1340mah battery that powers the Diamond.

I'm hoping this guy is onto something and its just an early faulty batch of batteries. Otherwise, this could be a pretty serious design flaw. I wish someone could definitively clear it up. You would think by now it would have been.

[dr g]

Originally Posted by Alpine-

Wow, the issue is much worse than I thought. I'm a bit surprised.

Is it a misstatement to say that the TP literally will not charge unless the phone is completely inactive? Will a fully charged TP at least maintain its charge plugged into Power when using GPS. Or will it also drain the battery first, attempt to recharge and then overheat?

Yeah it's a misttatement. You can do a certain amount of stuff, and sometimes a differing amount from unit to unit, and the TP will continue to charge indefinitely. It's when you are pressing it and causing a lot of heat, such as streaming video or streaming audio + bluetooth, that the charging seems to stop. It will charge until it hits the cutoff point, and resume charging once it falls below the cutoff point again.

[ScrapMaker]

Originally Posted by dr g

Yeah it's a misttatement. You can do a certain amount of stuff, and sometimes a differing amount from unit to unit, and the TP will continue to charge indefinitely. It's when you are pressing it and causing a lot of heat, such as streaming video or streaming audio + bluetooth, that the charging seems to stop. It will charge until it hits the cutoff point, and resume charging once it falls below the cutoff point again.

Is making a regular phone call, with no bluetooth, "pressing it?"

[dr g]

Originally Posted by ScrapMaker

Is making a regular phone call, with no bluetooth, "pressing it?"

Depends how much heat is being generated. On this device, the cellular radio causes the most heat.

He's asking if you have to be doing nothing with your TP for it to charge. That is completely false, no matter how hard you try to create that impression.

[[sammich]]

The radio does generate most of the heat, but having BT radio and WiFi on certainly makes it hotter!

Try keeping those off, and hope for a heatshield in the next revision

[ScrapMaker]

Originally Posted by dr g

Depends how much heat is being generated. On this device, the cellular radio causes the most heat.

He's asking if you have to be doing nothing with your TP for it to charge. That is completely false, no matter how hard you try to create that impression.

I was being sarcastic. That is not pushing the hardware whatsoever. HTC just need to fix the damn thing.

I would be so happy if they fixed this, so I could buy another Pro.