HOW? : 30 Day Exchange from Diamond to Pro?

[chedda_chez]

I have my Diamond that was orderd through "sales order" dprt over the phone.

I am wondering how hard it is to do an in-store swap and what all do you need to do it?

I have a confirmation code that says im allowed to do it in-store BUT was also told that its up to the Manager at that store.

For all you ppl that ordered through the phone and did an in door swap, what exactly did you say or do to do it?

-CHEZ