TP Fails to Self Activate - Defect? - Page 2

chazman · #11 (**permalink**) 11-12-2008, 06:12 PM

I am having provisioning issues with a new TP in Jacksonville Florida today. Nothing is working. Everything mentioned in this forum has not worked today. I can use the phone but no data. Level II didn't come up with anything to try that wasn't mentioned here. I actually had one rep (lower level) try and sell me a different data plan to try and fix it! Beware!

Chaz

mgioia2 · #12 (**permalink**) 11-12-2008, 06:17 PM

Same thing in Houston...phone and text work fine but no data...

leetsauce · #13 (**permalink**) 11-12-2008, 06:46 PM

Confirmed by the L2 rep I'm speaking to right now that this indeed is a nationwide outage. I'm in the process of hard resetting and having my phone provisioned one more time to see if that'll work.

They said there is no guaranteed fix time, but their ETA was this evening.

mgioia2 · #14 (**permalink**) 11-12-2008, 08:14 PM

Quote:

Originally Posted by leetsauce

Confirmed by the L2 rep I'm speaking to right now that this indeed is a nationwide outage. I'm in the process of hard resetting and having my phone provisioned one more time to see if that'll work.

They said there is no guaranteed fix time, but their ETA was this evening.

Thanks for the info!

Chadmanii · #15 (**permalink**) 11-13-2008, 11:50 PM

I received my Touch Pro yesterday and still have no internet. I called yesterday and the (very helpful) rep stepped me through the ##DATA# change, but she said that was just to prepare the phone for when the provisioning comes back online. Called again tonight and the rep said that 95% of her calls tonight were from data activations not working. I think there really is an issue with the provisioning network.