Asuion replacements (sending incorrect device) - Page 4

**ajac** · #31 (**permalink**) 11-05-2008, 11:10 AM

lol wow I am still getting t know my htc pro and others have already broken thiers lol

superevilllama · #32 (**permalink**) 11-05-2008, 11:12 AM

Quote:

Originally Posted by ajac

lol wow I am still getting t know my htc pro and others have already broken thiers lol

heh yeh trust me I let out a string of pretty works when it happened.

j23a45m · #33 (**permalink**) 11-05-2008, 11:19 AM

Quote:

Originally Posted by superevilllama

hmm yeh wierd..

I checked the status of my claim online and says its processing check back later, yet when I called in, they said it had shipped on yesterday's truck. They didnt have any tracking info available and said it should update later today. hope this is normal.

yes it happens your good man. your phone is on its way im sure. call ups tell them you have a package on its way but no trancking number. they will look up your addy try at say about 4-5pm to be sure they have had time to update the package tracking numbers

Quote:

Originally Posted by kidmet

Called Sprint about a problem of missing phone calls. "Advanced" tech support ordered me one. I am not sure what channels they send it through. The problem is outlined on my post labeled "MAJOR problem".

oh so your doing a exchange really. not lost or stollen i can understand it. should have tried the service center you might have lucked up if they had one in stock

j23a45m · #34 (**permalink**) 11-05-2008, 03:42 PM

ok well my tracking is up and running. My phone will be here on the 7th. Wished they over nighted it but hey good thing I had a spare phone

superevilllama · #35 (**permalink**) 11-05-2008, 03:44 PM

guh u suck! I keep getting told they have no update. And no TK# The guy at asurion said it should be a new phone though so.. patience I guess. Oh and they had my email wrong.. apparently cant spell superevilllama

j23a45m · #36 (**permalink**) 11-05-2008, 04:02 PM

Quote:

Originally Posted by superevilllama

guh u suck! I keep getting told they have no update. And no TK# The guy at asurion said it should be a new phone though so.. patience I guess. Oh and they had my email wrong.. apparently cant spell superevilllama

I was about to ask you did you make sure they had the email correct. Mad its 2 more days but hey i know it on its way

superevilllama · #37 (**permalink**) 11-05-2008, 04:04 PM

I keep hitting refresh to see if I get an email from them, but all I am getting is spam and bill notifications. *sigh*

DexterDawg · #38 (**permalink**) 11-05-2008, 04:13 PM

Quote:

Originally Posted by Baffles

Hmm, I was under the assumption you always get a new device in box when you pay the $50 deductible...

No it's typically refurb if they have them and they don't come in a box with accessories.

j23a45m · #39 (**permalink**) 11-05-2008, 04:43 PM

Quote:

Originally Posted by DexterDawg

No it's typically refurb if they have them and they don't come in a box with accessories.

correct for the most part

Asurion sends tmobile customers everything brand new in box. My wife lost her Sk lx a few months ago and they sent everything. I got her the G1 the day it came out, now lets hope she doesnt lose that bad boy

pdappcgeek · #40 (**permalink**) 11-05-2008, 04:57 PM

I bought mine at best buy...can I get it exchanged there for no charge under (defective under best buy policies)