Asuion replacements (sending incorrect device) - Page 3

superevilllama · #21 (**permalink**) 11-05-2008, 09:11 AM

awesome! let me know what you get. I did not get an email or anything, but I just called and confirmed with someone my phone shipped out yesterday. This is contrary to what I was told originally when I ordred that the phones were backordered and would be a minimum of 10 business days.

Of course I am happy it shipped.

j23a45m · #22 (**permalink**) 11-05-2008, 09:20 AM

Quote:

Originally Posted by superevilllama

awesome! let me know what you get. I did not get an email or anything, but I just called and confirmed with someone my phone shipped out yesterday. This is contrary to what I was told originally when I ordred that the phones were backordered and would be a minimum of 10 business days.

Of course I am happy it shipped.

When your package arrives it will contain,

QtyPart NumberItem Description1PPC6850SPUTSTARCOM PPC 6850 WINDOWS MOB 1LITACTIVATTEP ACTIVATION SHEETS INSERT 6 1RMAPOSTUSPS RETURN KIT

**Baffles** · #23 (**permalink**) 11-05-2008, 09:30 AM

Hmm, I was under the assumption you always get a new device in box when you pay the $50 deductible...

superevilllama · #24 (**permalink**) 11-05-2008, 10:54 AM

Quote:

Originally Posted by j23a45m

When your package arrives it will contain,

QtyPart NumberItem Description1PPC6850SPUTSTARCOM PPC 6850 WINDOWS MOB 1LITACTIVATTEP ACTIVATION SHEETS INSERT 6 1RMAPOSTUSPS RETURN KIT

hmm i still havent gotten any email... I wish I had a TK #.. I still am assuming since mine was also supposedly shipped that it would have to be brand new. There is just no way to have a furb in stock this quickly.

j23a45m · #25 (**permalink**) 11-05-2008, 10:58 AM

Quote:

Originally Posted by superevilllama

hmm i still havent gotten any email... I wish I had a TK #.. I still am assuming since mine was also supposedly shipped that it would have to be brand new. There is just no way to have a furb in stock this quickly.

Im sure its a new unit and not a referb. you can check the status of the claim online, and or call in and ask a rep if there is a tracking number avali as of yet

pdappcgeek · #26 (**permalink**) 11-05-2008, 11:02 AM

Please keep us updated as to if you receive a refurb or new.

kidmet · #27 (**permalink**) 11-05-2008, 11:02 AM

Quote:

Originally Posted by j23a45m

Im sure its a new unit and not a referb. you can check the status of the claim online, and or call in and ask a rep if there is a tracking number avali as of yet

I am getting a TP sent to me through Sprint (not Assurion) and I was also told they were on backorder. I sure as heck hope not!

j23a45m · #28 (**permalink**) 11-05-2008, 11:05 AM

Quote:

Originally Posted by kidmet

I am getting a TP sent to me through Sprint (not Assurion) and I was also told they were on backorder. I sure as heck hope not!

funny but how can it be on backorder when they sill sell them everyday. I mean anything is possiable. Question why is aprint sending you one and not the insurance company?

superevilllama · #29 (**permalink**) 11-05-2008, 11:07 AM

hmm yeh wierd..

I checked the status of my claim online and says its processing check back later, yet when I called in, they said it had shipped on yesterday's truck. They didnt have any tracking info available and said it should update later today. hope this is normal.

kidmet · #30 (**permalink**) 11-05-2008, 11:09 AM

Quote:

Originally Posted by j23a45m

funny but how can it be on backorder when they sill sell them everyday. I mean anything is possiable. Question why is aprint sending you one and not the insurance company?

Called Sprint about a problem of missing phone calls. "Advanced" tech support ordered me one. I am not sure what channels they send it through. The problem is outlined on my post labeled "MAJOR problem".